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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo's GTM Systems team builds and runs the systems that power marketing, sales, partnerships, customer success, and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems work and how the business runs on them, and who is excited to bring AI into how we plan, deliver, and operate.
About the team
Our GTM Systems team sits at the center of Klaviyo's GTM engine, connecting Salesforce, CPQ, billing and finance systems, customer success and support platforms, and professional services tooling. We own the roadmap that lets our teams move quickly, trust their data, and focus on helping customers grow. As we scale, we're rebuilding parts of that stack around AI and agentic workflows as the operating model, not a bolt-on experiment, and we need a program leader who can deliver that change reliably.
About the role
As Lead Technical Project Manager, you own delivery of our highest-impact, highest-complexity GTM systems programs from intake through hypercare. Think CPQ replacement, quote-to-cash changes, customer success and support platform upgrades, and AI-enabled workflows that cut across Sales, Customer Success, Services, Finance, and Internal Audit. You turn ambiguous business goals into clear plans, sequence work across many teams shipping into the same core systems, and keep leadership informed with an honest view of commitments, risks, and progress.
You'll work hands-on with business systems analysts, developers, architects, vendors, and finance and audit partners, and you'll regularly present to senior and executive leadership. You use AI yourself to run programs faster and better, and you help bring it into the way our teams work.
How you'll make an impact
- Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from discovery through launch and hypercare.
- Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engineering, including teams that don't report to you.
- Drive technical decisions with engineers and architects: weigh trade-offs, build-vs-buy calls, integration patterns, and vendor evaluations, and make sure decisions are documented and defensible.
- Deliver with controls built in: partner with Finance, Internal Audit, and Security on revenue-impacting systems work (SOX/ITGC, access, change management, audit traceability) so controls are designed in, tested, and evidenced.
- Manage vendors and implementation partners: run joint project plans, steering committees, decision logs, and risk reviews, and hold partners to commitments.
- Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status reporting, testing, and documentation.
- Build the operating model: establish intake, planning, release management, and reporting practices that hold up as the portfolio grows, and mentor teammates on program craft.
- Communicate with clarity: give GTM Systems, GTM, Finance, and executive leaders a crisp view of scope, timeline, cost, risk, and decisions needed, in the room and in writing.
What makes you a great fit
- 8+ years of technical program or project management, business systems delivery, or GTM/revenue systems experience at a SaaS company, with a track record of owning large, multi-team programs end to end.
- Deep working knowledge of GTM systems and processes: lead-to-opportunity, quote-to-cash, renewals and amendments, customer success and support, and professional services delivery, and how objects, data, and approvals flow between Salesforce, CPQ, billing/ERP, contracting, and support tools.
- Experience delivering in a Salesforce-centric environment where multiple teams ship into a shared core system on a common release process.
- Experience partnering with finance, audit, or compliance functions on revenue-impacting systems and controls.
- Strong technical fluency: you can read an architecture diagram, discuss integration and data-model trade-offs with developers, and spot delivery risk early.
- Hands-on curiosity about AI: you use LLM tools in your own work, can talk credibly about where AI and agents help GTM workflows and where they need guardrails, and want to help teams adopt them responsibly.
- Exceptional stakeholder management and executive communication; comfortable driving outcomes through influence in fast-moving, ambiguous environments.
- Bachelor's degree or equivalent experience.
Nice to haves
- Experience with CPQ implementations or replacements, quote-to-cash redesign, or billing/ERP integrations (for example NetSuite).
- Experience with customer success, support, or services platforms (for example Gainsight, Zendesk, Certinia) and contracting tools (for example Ironclad).
- Familiarity with SOX ITGC, revenue controls, or SOC reporting for vendor-hosted systems.
- Experience standing up release management or CI/CD for a Salesforce org.
- Exposure to agentic AI frameworks or MCP-based integrations in a business systems setting.
- PMP, Salesforce, or similar certifications (or equivalent demonstrated experience).
- Prior experience at a high-growth software or AI company.
Why this role matters at Klaviyo
- Your programs directly affect how Klaviyo sells, bills, renews, and supports customers, with real visibility to senior GTM, Finance, and executive leadership.
- You'll lead work that sits at the intersection of GTM systems, finance controls, and AI, a combination that is rare and increasingly valuable.
- You'll help shape an AI-first delivery and operating model for GTM Systems, setting practices that outlast any single project.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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