Lead Technical Writer, Public Sector & Missionforce

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking an experienced Lead Technical Writer to join the Technology & Missionforce Content Experience (CX) team. Missionforce is one of Salesforce’s fastest-growing and highest-priority initiatives, representing a major investment as we establish ourselves as a leading competitor in a new cloud focused on public sector and defense use cases.

This role is ideal for a senior writer who brings a strong mix of content strategy, UI text, and developer documentation experience, and who is excited to help scale customer-facing content for highly complex, mission-critical solutions.

What You’ll Do

You will work closely with engineers, architects, product managers, and fellow technical writers across Public Sector Solutions and Missionforce to deliver high-quality content supporting the US Department of Defense and Strategic Intelligence customers.

You will also:

• Lead and scale customer-facing content strategy across multiple Industry verticals and Service Cloud

• Partner closely with GovCloud and Infrastructure Cloud writers

• Collaborate with global engineering and content teams across the US and India

• Operate in a fast-paced, Agile environment while maintaining high content quality and consistency

Key Responsibilities

• Define content direction, priorities, and strategy for your assigned product areas, making informed tradeoffs as priorities evolve

• Champion a user-centered approach to content that is intuitive, discoverable, and aligned to customer needs

• Create and maintain a variety of content types in alignment with Salesforce CX and style guidelines

• Collaborate cross-functionally to ensure content accuracy, consistency, and usability

• Track progress and report on content delivery to ensure visibility and alignment with stakeholders

• Monitor content performance and identify opportunities for continuous improvement in both content and processes

Required Skills & Experience

• 5+ years of experience creating technical documentation for software products

• Exceptional written English skills for technical audiences, with writing samples available

• Strong communication and collaboration skills; proven ability to work effectively in cross-functional teams

• High attention to detail and a strong commitment to quality

• Ability to manage multiple projects simultaneously in a dynamic environment

• Experience with source control tools (e.g., GitHub) and markup languages such as Markdown

• Familiarity with authoring environments and tools such as Visual Studio Code or Oxygen

• Experience working with generative AI and LLM-based tools in content creation workflows

• Bachelor’s degree or equivalent experience in STEM, English, Journalism, or a related field

Nice to Have

• Experience with Salesforce Go content guidelines

• Familiarity with Salesforce data model objects and Metadata API

• Experience supporting public sector, government, defense, or regulated environments

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,400 - $213,800 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $169,600 - $233,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.