Learning Program Manager

Content Development & Delivery

• Guide program design by providing learning and development expertise, contextual insights, and clear content direction to ensure materials follow adult‑learning best practices and effectively support real‑world performance.
• Contribute to training content through writing, feedback, or editing with a collaborative iterative approach.
• Confidently facilitate virtual and live learning experiences, adapting facilitation style to meet learners where they are, encouraging engagement, curiosity, and practical skill-building.

Program Management

• Manage programs with clearly defined learning objectives and measurable learner outcomes.
• Identify, onboard, and prepare additional facilitators, providing guidance that supports both consistency and quality while honoring their perspectives and expertise. 
• Implement meaningful feedback loops to assess program effectiveness and continuously refine content based on learner insights, performance trends, and partner input.
• Use learning management system (LMS) to track participation, progress, and completion, using insight to inform decision and improvements.
• Design and coordinate ongoing learning experiences (e.g., webinars, workshops, and skill sessions) that support teammate development and enhance confidence in role execution.
• Partner with the key stakeholders to identify emerging training needs and create timely, targeted learning opportunities.
• Continuously evaluate and refine programs and training to ensure they are aligned with organizational needs and grounded in relevant, practical learning outcomes.
• Mentor and support a team of Client Service experts, facilitators and pod trainers across multiple locations, ensuring consistency and quality in training delivery.
• Facilitate regular meetings to align on program updates, share best practices, and discuss real-time feedback from the field.
• Equip the trainer network with current materials, methodologies, and expectations informed by operational and practice-level insights.

Strategy and Collaboration

• Partner with key stakeholders to identify training needs, performance trends, and skill gaps.
• Participate in learning strategy discussions and governance groups to help shape content priorities and rollout sequencing.
• Lead a training advisory group composed of SMEs and practice leaders.
• Participate in cross-functional initiatives and process updates to stay connected to how the work is done, bringing key learnings into the learning environment.

Key Responsibilities - Continuous Learning & Engagement

• Stay current on industry trends, tools, and best practices related to adult learning and role-based training.
• Engage regularly with the teams and functions you support to ensure training materials accurately address their evolving needs and day‑to‑day realities.
• Provide coaching and guidance to employees as they transition from centralized training to on‑the‑job application, and equip people managers with practical strategies to support, reinforce, and sustain their team members’ new skills.

Qualifications - Education & Experience

• Bachelor's degree in Human Resources, Education, Instructional Design, Finance, or equivalent experience. Master’s degree in a related field or certification from the financial industry a plus (e.g., CFA, CFP).
• 3-5 years of experience developing and leading training or a similar role, with a focus on role-based or technical training.
• Proven experience designing and delivering training programs for a variety of job functions or departments.
• Experience in a fast-paced or high-growth environment.
• Experience using data analytics to measure training impact and outcomes.
• Technical skills including familiarity with instructional design principles and adult learning theories, experience with eLearning tools, video training software, and other digital content creation platforms (e.g., Articulate, Captivate, Vyond, etc.).
• This role is an in-office, full-time, and exempt position. We are a work from office culture with a lot of flexibility.

Qualifications - Key Competencies

• Growth-oriented
• Program management
• Presentation and facilitation
• Communication
• Collaboration and stakeholder management
• Adaptability
• Strategic thinking and planning

Compensation

• Pay:  $98,000 - $145,000 per year




Ownership & Financial Wellbeing
• Fully paid medical, dental, and vision coverage for employees
• 401(k) with 100% match up to 3% of annual compensation
• Equity ownership opportunities for every employee
• New Business Incentive Program
• Generous employee referral bonus
• Cell phone data reimbursement
• Financial planning services discount for employees and immediate family members


Time & Flexibility
• Minimum 3 weeks PTO starting Day 1
• Winter Break, Summer Friday flex-days, and 10 paid holidays
• Unlimited Volunteer Time Off plus company grant matching
• Heavily subsidized transit


Growth & Development
• 100% reimbursement for required training, certifications, licensing, and dues
• Personal career development plans
• Richer Life Business Partner (coaching for all employees)
• Mindful Emotional & Social Intelligence training
• Annual professional & personal wellbeing stipend


Connection & Community
• Quarterly team-building events
• Regular social events
• Employee-led book clubs, committees, and affinity groups


Family & Milestones
• Paid Parental leave (13 weeks for birthing parent and 6 weeks for non-birthing parent)
• Adoption benefits
• Anniversary milestone celebrations, including a 3-month paid sabbatical at 10 years