Managed Services Consultant

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

The mission of the Enterprise Solutions Team at Toast is to empower our largest customers by helping them manage their restaurant technology at scale. The Managed Services Consultant plays a pivotal role in delivering strategic, high-impact services that bridge product gaps and ensure operational continuity for our most complex enterprise customers.

As a Managed Services Consultant, you will serve as a trusted advisor and hands-on partner, working directly with key stakeholders at some of our largest Enterprise Full-Service Restaurant (FSR) customers. You’ll help them navigate the intricacies of Toast’s platform by managing a portfolio of ongoing service initiatives across critical operational areas including menu configuration, pricing, publishing, and kitchen operations. You’ll lead and partner in cross-functional efforts, implement scalable solutions, and ensure our customers are set up for success as Toast continues to evolve its product capabilities. If you’re excited about blending strategic consulting with high-impact execution—read on! 

About this roll*: 

• Strategic Partnership: Collaborate with senior stakeholders at enterprise restaurant brands to interpret business needs and manage key technical and operational areas—such as menu item configuration, prep station setup, and receipt formatting—until long-term product solutions are available.
• Execution and Managed Service Delivery: Lead and execute recurring managed services workstreams that include but are not limited to: Excel-based menu import/export, location-specific pricing, cook time management, prep station setup, mass pricing changes, permission-based menus, and deployment support for configuration packages.
• Cross-functional Collaboration: Work across Toast’s internal teams—including Product, R&D, Services, and Support—as well as external partners and customer teams to deliver consistent, high-quality service experiences and solutions that align with broader account goals.
• Change Management & Deployment: Coordinate service deployments and configuration updates across large enterprise portfolios, ensuring accuracy, speed, and minimal business disruption. Examples include support for pricing updates across locations and management of publishing workflows.
• Customer Advocacy: Serve as the technical and operational liaison between the customer and Toast, escalating unmet needs, identifying workarounds, and contributing insights that influence future product enhancements.

Do you have the right ingredients*? 

• 3–5 years of experience in consulting, service delivery, or enterprise customer success or onboarding, ideally within SaaS or restaurant technology
• Strong project management skills with a proven ability to lead and deliver multiple concurrent workstreams
• Confident communicator with strong executive presence and ability to convey technical detail clearly to non-technical stakeholders
• Detail-oriented and organized, especially when managing complex configurations across multiple locations
• Ability to analyze and resolve operational challenges, while balancing short-term fixes with long-term strategic thinking
• Experience working with enterprise restaurant brands or within the hospitality tech space preferred

Special Sauce* (Non-essential Skills/Nice to Haves)

• Familiarity with menu and pricing configuration at scale
• Experience with API integrations and/or Excel-based workflows
• Knowledge of restaurant kitchen operations and prep station management
• Previous experience in managed services or recurring service delivery

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

#LI-DNI

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.