Manager, AI Agentic Operations

As we expand our impact, we seek a Manager, AI Agentic Operations to join our growing team. In this role, you’ll partner closely with clients to understand their business objectives and ensure deployed AI agents continue delivering measurable value aligned with those goals. You’ll monitor performance, adoption, and relevance, applying prompt engineering and context-tuning techniques to keep agents accurate, trusted, and impactful. Working as the ongoing steward of each solution, you’ll identify opportunities for optimization, expand use cases, and ensure the Agents deliver insights in ways that drive engagement and decision-making among business stakeholders. This role blends client partnership, analytical problem-solving, and hands-on AI upkeep to sustain and grow the business impact of our agentic solutions over time.

This is a fully remote role, supported by an Atlanta-based team, and may include occasional travel to client sites based on project needs.

The ideal candidate has: 

• Training & Education – Bachelor’s degree with a focus on data analysis, problem-solving, or related quantitative skills; 7 to 10 years of experience in consulting, customer-facing operations, analytics, or another role involving data-driven decision making.
• Client Partnership Skills – Partner with senior leaders across enterprise-scale organizations to align AI agent capabilities with strategic business priorities. Build credibility with stakeholders, drive adoption and measurable outcomes, and expand account impact by uncovering new use cases and guiding AI-driven transformation that increases value and revenue.
• Prompt / Context Engineering Experience – Experience with designing, refining, and maintaining prompts and context to optimize AI agent outputs.
• General AI and GenAI Interest – Experience with large language models (e.g., GPT, Claude, Gemini) and how they can be adapted for business use.
• Technical Acumen – High Level of proficiency with spreadsheets (Excel, Google Sheets), including advanced functions such as pivot tables, VLOOKUP, and data visualizations.  Experience with and working knowledge of SQL, JSON, and Python (basic scripting), with a background in data analytics, BI, or software implementation and a desire to deepen technical skills.  
• Passion for Learning and Innovation – A curious and driven individual who embraces continuous learning, stays up-to-date on AI advancements and contributes to Agentic Operations.
• Analytical Thinking, Problem-Solving and Adaptability – Comfortable working with data to identify patterns, track adoption, and recommend optimizations. A self-starter who thrives in ambiguity, can creatively solve problems, and manage multiple projects across different industries.
• Strong Communication Skills – Ability to clearly convey ideas between technical and non-technical audiences, both in meetings and written updates.  
• Data Storytelling and Insight Communication – Demonstrated ability to prepare and deliver high-quality presentations (PowerPoint, Google Slides).  Ability to translate complex data into meaningful insights, crafting compelling narratives that help clients make informed, data-driven business decisions.  Strong business acumen.
• Resourceful and Proactive – A hands-on problem solver with a "get it done" attitude, ready to jump in, tackle challenges head-on, and find creative solutions to drive results.

Bonus points if you have: 

• Experience in management consulting and/or deep vertical specialization.
• Familiarity with Kimball Group’s Best Practices for data modeling and warehousing.