Manager Care Advocates and Case Managers - Remote

Utilization Management Behavioral Health Ops within ECS, is seeking a Manager of Care Advocates and Case Managers to join our team in Seattle, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.
Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Position Highlights & Primary Responsibilities:

• Manage a team of 20 or more direct reports of facility-based Utilization Management Care Advocates and Case Managers to ensure operational efficiency and effectiveness
• Ensure compliance with DMHC regulatory requirements and accreditation standards related to UM
• Develop and implement UM strategies to maximize quality of care
• Monitor and analyze data re: UM metrics to identify trends and opportunities for optimization
• Collaborate with internal teams to streamline and enhance processes and communication
• Meet with direct reports for monthly 1:1
• Lead weekly team meetings to provide workflow updates, training on new processes, and to promote engagement
• Participate in leadership meetings, workgroups, manager meetings and MD Collaboration meetings
• Shared responsibility with Team Lead to complete monthly call audits for direct reports

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling OR Licensed Ph.D. / PsyD, or an RN with psychiatric experience
• Independently licensed to practice in Washington or the ability to obtain within 90 days of employment
• 5+ years of experience in a related mental health environment
• 2+ years of experience as Team Lead or Supervisor
• 2+ years of Case Management experience
• Proficient level of experience with MS Word and Excel, with the ability to type and navigate a Windows environment, ability to multi-task

Preferred Qualifications:

• Washington State resident highly preferred (Non-Washington residents may be considered on an exception basis only)
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
• Experience with Utilization Management and/or a call center environment
• Experience in a MCO (Managed Care environment)
• Experience supervising a fully remote team
• Experience working in a fast- paced environment
• Proven intermediate to Expert PowerPoint skills
• Adept communication skills, both written and verbal

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.