Manager, Engineering Intelligence

As the Manager for the Engineering Intelligence (EI) team, your mission is to transform Redfin’s operational data into a strategic asset. While our Frameworks team helps us build and our SREs help us run, you will lead the function that ensures we learn and adapt. You will empower your team to connect the high-quality signals generated by our SREs—incidents, observability, and ownership—into a centralized, AI-driven intelligence layer.

By leveraging AI to correlate disparate technical signals, you will move Redfin from reactive troubleshooting to a state of proactive system evolution. Your work will ensure that the manual wins of an embedded SRE today become the automated safeguards for every team tomorrow—allowing us to scale expertise globally and reclaim engineering velocity.

About the Role

• Grow and Advocate: Lead a multi-disciplinary SRE team (Data, Mobile, Backend, and Frontend). You are responsible for their career growth, fostering an environment where they can take risks and transition from manual support to building an intelligence-first culture.

• Cultivate the "Guide" Philosophy: Help your engineers become technical mentors who meet foundational teams where they are. You will guide them in "sweeping the floors" to understand messy production issues deeply, then support them in codifying that wisdom into systemic safeguards.

• Champion Constructive Respect: Ensure your team is a space where diverse technical perspectives are heard, and where every incident is treated as a collaborative learning opportunity rather than a failure.

• Architect the Intelligence Layer: Define how we leverage AI to correlate signals across disparate stacks. You’ll build the "early warning systems" and automated guardrails that detect regressions in real-time, ensuring safety is an inherent property of our global delivery pipeline.

• Scale Expertise through Automation: Move the organization from "hope-based" deploys to automated resilience. You will focus on codifying SRE wisdom into tools that allow every team at Redfin to benefit from high-level diagnostic insights without increasing manual toil.

• Partner Hand-in-Hand: Collaborate closely with Frameworks and AI Tooling to ensure engineering intelligence is the core engine of our workflow. Your goal is to turn passive logs and metrics into a proprietary moat that makes the entire organization smarter with every ship.

• Continuously Evolve the Engagement Model: Regularly assess and refine how Engineering Intelligence partners across the organization, adapting team workflows, responsibilities, and operating models to maximize impact as reliability needs and AI capabilities evolve.

About You

• People-First Leader: You have 5+ years of experience managing software engineering teams. You delight in building high-performing teams and mentoring engineers into senior and lead positions.

• Systems Intelligence Visionary: You see passive logs and metrics as a proprietary moat. You have a strong foundation in backend systems and experience leading production environments powered by ML or LLMs.

• Inspirational Mentor: You are a leader who inspires your team to succeed. You partner well with cross-functional peers and have a history of delivering best-in-class software through a healthy, motivated team.

• Deep experience in Site Reliability Engineering and modern incident management practices, with a pragmatic perspective on applying AI to reduce incidents, automate operational toil, improve root cause analysis, and evolve reliability practices at scale. Experience evaluating or implementing AI-driven reliability tooling, agentic workflows, or operational intelligence platforms is strongly preferred.

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team!

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $208,800.00-$255,200.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.