Manager, Multifamily Technology Solutions

Job Title

Manager, Multifamily Technology Solutions

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Manager, Multifamily Technology Solutions is responsible for the implementation, setup, operational ownership, and ongoing support of technology solutions that enable leasing, resident engagement, and ancillary services across a multifamily portfolio.
 
This role leads a team focused on executing approved technology initiatives, ensuring solutions are launched accurately, adopted successfully, and supported reliably over time. The Manager translates strategic direction into day‑to‑day execution, partnering with Operations, Training, IT, and vendors to deliver stable, scalable technology outcomes.
 
Operating within priorities and standards established by senior leadership, this role emphasizes execution excellence, platform health, and people leadership, while continuously identifying opportunities to improve processes, adoption, and user experience.

Job Description

Key Responsibilities

Technology Implementation & Setup

·         Lead the configuration, deployment, and integration of multifamily technology solutions across properties once initiatives are approved and prioritized.

·         Ensure all solutions are accurately set up, tested, and operationally ready prior to go‑live.

·         Coordinate implementation activities with project managers, internal teams, and vendors to meet delivery timelines and defined scope.

·         Support transition from implementation to steady‑state operations, ensuring a smooth handoff and stabilization period.

Platform Ownership & Operational Support

·         Own the post‑implementation lifecycle of assigned technology platforms, including stability, performance, adoption, and ongoing enhancements.

·         Serve as the escalation point for complex system issues, troubleshooting root causes and coordinating resolution with internal technology teams and vendors.

·         Establish and maintain repeatable support processes, documentation, and knowledge resources to drive consistency and reduce operational risk.

·         Monitor platform health and usage trends, proactively addressing issues before they impact property operations.

Team Leadership & Execution

·         Lead, coach, and develop a team responsible for technology setup, support, and delivery.

·         Set clear expectations, prioritize work, and ensure accountability for execution and service quality.

·         Foster a culture of ownership, collaboration, and continuous improvement.

·         Support onboarding and skills development as platforms and technologies evolve.

Vendor & Stakeholder Coordination

·         Coordinate with internal stakeholders—including Operations, Training, and Technology—to ensure solutions align with operational needs.

·         Surface vendor performance insights, risks, and improvement opportunities to senior leadership.

Adoption, Training & Change Support

·         Partner with Training teams to support development and delivery of resources for property management staff.

·         Reinforce adoption by identifying usage gaps, gathering feedback, and recommending enhancements or process adjustments.

·         Support change initiatives by ensuring property teams are enabled, informed, and supported throughout implementation and beyond.

Data, Insights & Continuous Improvement

·         Analyze operational and project data to identify trends, improve efficiency, and support informed decision‑making.

·         Stay current on multifamily technology trends and contribute recommendations grounded in operational impact and feasibility.

 

 

Qualifications

Education & Experience

·         Bachelor’s degree or relevant professional/industry designation required.

·         3+ years of experience supporting, implementing, or managing technology solutions.

·         Experience with multifamily property management or ancillary service technology platforms strongly preferred.

Skills & Competencies

·         Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously.

·         Proven people leadership and coaching capabilities.

·         Ability to translate technical concepts into clear operational guidance.

·         Collaborative mindset with strong communication and stakeholder management skills.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 104,125.00 - $122,500.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”