Manager of New Park Opening (NPO) Training

CircusTrix dba

Sky Zone

Manager of New Park Opening  (NPO) Training

Full-time

Remote

Department: Operations Services

Reports to: Sr. Director of NPO

Travel: 90%

FLSA: Exempt

____________________

WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level.  We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

____________________

WHO YOU ARE:

A hands-on, passionate trainer who thrives on bringing teams together through structure, energy, and purpose.  You love seeing people “get it” – that moment when confidence and capability click!  You lead with curiosity, communicate with clarity, and find fulfillment in watching both people and parks succeed.

HOW YOU BRING OUR MISSION TO LIFE:

You turn every new park opening into a launchpad for excellence. Through hands-on leadership, cross-functional collaboration, and a commitment to continuous improvement, you ensure every franchisee, manager, and team member is equipped to deliver joy, safety, and operational success from day one. From the first jump to full park readiness, here are the key areas you’ll focus on to bring that vision to life:

• New Park Opening Training Support: Oversee and execute training for new park openings, ensuring all staff are adequately trained in operational standards, guest service, and safety procedures.
• New Franchisee Training: Provide comprehensive training and support to new franchisees to ensure a smooth transition and adherence to Sky Zone standards.
• Manager Training: Conduct ongoing training programs for managers to ensure consistent leadership and operational excellence across all locations.
• Regional Training Support: Support all Sky Zone launches and activations within the assigned region or DMA, ensuring parks are trained to the highest standards and are fully operational.
• Team Leadership: Lead a team of new park opening field trainers, ensuring they meet all budget standards, deliver consistent training programs, and maintain quality in line with Sky Zone standards.
• Compliance and Standardization: Ensure all training programs and field trainers adhere to company standards and operational procedures.
• Performance Monitoring: Monitor the effectiveness of training programs and field trainers, adjusting as necessary to improve outcomes and efficiency.
• Budget Management: Manage training budgets, ensuring cost-effective program delivery while maintaining high-quality standards.
• Collaboration: Working cross functional with various business stakeholders to ensure all new park openings are being completed to current and relevant standards.
• Continuous Improvement: Identify opportunities to improve training processes and content, ensuring rapid adaptation to evolving business needs.

WHAT YOU BRING TO THE TEAM:

You bring the expertise, leadership, and passion that turn great training into lasting impact.  Here’s what sets you up for success in this role:

• Bachelor’s degree in Business Administration, Training & Development, Education, or a related field preferred
• 3–5 years of experience in a field training role, including at least 3 years in park, retail, fitness, or food operations, ideally in a leadership capacity
• Proven track record of delivering training programs in dynamic environments and adapting quickly to evolving needs
• Experience leading teams and managing complex projects from planning through execution
• Strong leadership, team management, and coaching abilities that foster accountability and growth
• Excellent communication, presentation, and interpersonal skills that build trust and engagement
• Ability to manage multiple projects and shifting priorities in a fast-paced environment
• Skilled at facilitation with a natural ability to captivate attention and inspire participation
• Comfortable standing for extended periods and conducting hands-on training activities, with or without reasonable accommodation
• Able to lift up to 20 pounds as needed, with or without reasonable accommodation

WHY THIS ROLE MATTERS:

Every park opening is a chance to bring Sky Zone’s mission to life and you’re the driving force behind it.  As the leader guiding field trainers and franchise partners through launches and activations across your region, you ensure each park opens strong, operates to brand standards, and delivers safe, joy-filled experiences from day one.  Through consistency, collaboration, and a passion for excellence, you turn training into long-term success for every park you and your team touch.

____________________

Compensation range is $90-$105k + bonus based on qualifications, experience, and performance.  Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.  Eligibility for 401k is based on age and tenure requirements. 

Application deadline: November 20, 2025

While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled.

CircusTrix and its brands are proud to be equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members.

#excl