Manager, Practice Solutions - Microsoft

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Manager, Practice Solutions - Microsoft oversees a team of Solution Executives responsible for driving Microsoft business growth across CDW. This role focuses on enabling account managers, partners, and customers to adopt Microsoft solutions, accelerating cloud transformation, and delivering value through strategic programs and offerings.
What you will do:
* Team Leadership:
* Manage a team of Solution Executives, including performance management, coaching, and professional development.
* Microsoft Strategy Execution:
* Drive adoption and growth of Microsoft solutions across CDW's customer base, ensuring alignment with CDW's strategic goals and Microsoft priorities.
* Vendor Collaboration:
* Partner with Microsoft and other ecosystem vendors to develop joint go-to-market strategies, marketing initiatives, and revenue growth plans.
* Resource Optimization:
* Allocate resources effectively to achieve short-term objectives while building long-term strategic plans for Microsoft practice success.
* Mentorship & Enablement:
* Motivate, train, and develop team members to deepen Microsoft expertise and deliver exceptional customer outcomes.
* Profitability & Value:
* Increase high-margin Microsoft business while delivering measurable value to CDW customers.
* Process Improvement:
* Identify opportunities to enhance sales motions, operational processes, and solution strategies for Microsoft offerings.
* Relationship Management:
* Build and maintain strong relationships with Microsoft stakeholders, internal teams, and customers to uncover new opportunities.
* Escalation Point:
* Serve as the primary escalation contact for Microsoft-related opportunities and resolve customer or partner satisfaction issues.
* Planning & Reporting:
* Contribute to quarterly and annual business plans; manage reporting processes and leverage metrics to optimize performance.
* Cross-Functional Collaboration:
* Work with Sales, Marketing, and Operations to create internal and external collateral that drives awareness and accelerates Microsoft solution adoption.
* Talent Development:
* Hire, onboard, and retain top talent while fostering a culture of growth and innovation within the Microsoft practice.
What we expect of you:
* Bachelor's Degree or equivalent experience
* 3+ years' experience managing teams
* 3+ years' experience in Microsoft solution sales or related technology practice
* Excellent written and verbal communication skills with ability to influence stakeholders at all levels
* Proven ability to manage multiple priorities and adapt to changing business needs
* Strong analytical and strategic thinking skills with a track record of creative problem-solving
* Demonstrated success in managing budgets and achieving profitability targets
* Advanced proficiency in Microsoft Office applications (Excel, PowerPoint)
* Ability to build and maintain strong relationships with internal teams, customers, and Microsoft executives
* Willingness to travel up to 20% or as needed
* Experience developing and executing Microsoft-focused strategies and programs
* Familiarity with Microsoft licensing, cloud solutions, and partner programs
* Ability to build consensus and lead cross-functional initiatives
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).