Manager, Revenue Operations

About the team:

The Revenue Operations team is pivotal to the efficiency and success of our go-to-market operations. Reporting to the Senior Director of Revenue Operations, the Manager of Revenue Operations will serve as both a leader and hands-on contributor, ensuring seamless collaboration and exceptional performance within the team. This individual will directly manage a talented group of professionals, including a Systems Administrator, a Senior Analyst, and a Partner Operations Analyst, driving operational excellence and business growth. The position demands close partnership with key stakeholders across sales, SDR, marketing, marketing operations, business intelligence, customer success, enablement, deal desk, and finance, fostering a cohesive and integrated approach to our revenue-generating activities. Together, we strive to optimize processes, inform strategic decisions, and propel our organization toward its ambitious goals.

Key Responsibilities:

• Process Improvement: Continuously identify areas for improvement within the GTM team’s processes and implement effective solutions to enhance efficiency and effectiveness.

• GTM Tech Stack Ownership: Maintain full ownership of the GTM tech stack, including Salesforce, Outreach, Gong, Zoominfo, Leandata, Conga, Spiff, and Docusign. Ensure these tools are fully leveraged to support our revenue goals.

• Design of KPIs/Performance Metrics: Develop and design key performance indicators (KPIs) and performance metrics for GTM teams to drive accountability, performance, and improvement.

• Data-Driven Decision Making: Leverage data analysis to inform strategic decisions, drive action, and continuously improve revenue-related processes.

• Forecasting: Develop and manage forecasting models to provide accurate and actionable pipeline and revenue predictions. Work closely with sales leadership, customer success, deal desk, and finance to refine forecasts and drive business planning, ensuring accuracy and alignment with business objectives.

• Compensation Design: Design effective compensation plans and incentives to motivate and reward GTM teams for achieving their goals. Ensure alignment with company objectives and market standards.

• Territory Design: Develop and implement territory design strategies to maximize sales coverage and revenue potential. Aid customer success in book of business design and defining coverage strategies to maximize customer retention.

Qualifications:

• Bachelor's degree in Business, Finance, or a related field.

• 7+ years of experience in revenue operations or sales operations within a B2B SaaS environment; and 2+ years of direct management experience.

• Hands-on experience with Salesforce, Outreach, Gong, Zoominfo, Leandata, Conga, Spiff, and Docusign or similar tools. Deep familiarity with Salesforce is non-negotiable.

• Proven track record of process improvement and driving operational efficiency.

• Strong analytical skills with the ability to translate data into actionable insights and a high degree of familiarity with standard SaaS operating metrics.

• Excellent communication and collaboration skills, with experience working cross-functionally.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Strategic mindset with a focus on achieving long-term business objectives.

• Strong leadership skills with the ability to lead, motivate, and develop high-performing teams.

Benefits and Perks:

• Competitive total compensation package

• 401k plan

• Medical, dental and vision coverage

• Wellness reimbursement

• Education reimbursement

• Flexible time off

A little about us:

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.