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Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Lead application development and logistics solutions for Pfizer's APAC region, coordinating stakeholders and driving continuous improvement in logistics processes.
Top Skills:
AgileMS OfficeSap S4 Hana
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
As a Sr. Associate, you will develop and implement Veeva Platform solutions, oversee project delivery, and ensure compliance with regulations. You'll utilize Agile methodologies while gathering stakeholder feedback to enhance digital product offerings.
Top Skills:
AgileCloud ImplementationsSafeVeeva Vault
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Associate will support Veeva platform operations, manage system activities, resolve issues, implement enhancements, and collaborate with business teams.
Top Skills:
ExcelMs PowerpointMs ProjectMs WordVeeva Platform
We are looking for an SAP Service Delivery Manager that oversees and manages the support for SAP Sales order management (SD) and SAP Service Cloud Module (SSC)within an organization. This role typically involves leading a team, managing projects, and ensuring smooth operation of these systems and their related processes.
SAP Service Delivery Manager role includes following responsibilities:
ROLE RESPONSIBILITIES
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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SAP Service Delivery Manager role includes following responsibilities:
- Lead weekly or bi-monthly team meetings and guide team members in delivering towards KPIs.
- Ensuring project milestones are met, deliverables are completed on time, and risk management is effective.
- Act as a single point of contact of procurement operations area; Provides input for Optimization calls.
- Needs to be involved in identifying and implementing process improvements within the SD and SSC modules.
- Maintain key metrics for quality, efficiency and productivity for application support. Implement improvement projects to drive quality, productivity and efficiency.
- Drive Application rationalization to reduce local applications to the absolute minimum. Identify opportunities to decommission applications or move to regional / global solutions.
- Continuous Improvement: own detailed trend analysis and reports regarding application performance, identify areas for improvement, agree and implement improvement plans with Pfizer Digital Client Partners, in coordination with the Digital Commercial Enablement and Market Facing Products and Solutions teams.
- Partner with Service Providers to drive increased value from services.
- Ensure alignment across the Pfizer Digital organization and service providers - effectively utilizing the Pfizer Digital organization.
- Adhere to the Pfizer Digital Process Framework, collaborate and work with various teams within Pfizer Digital to ensure compliance with Pfizer Digital standards.
- Maintain a technical understanding of global & regional applications within the portfolio.
- Follow appropriate Governance & Compliance processes for technology engineering, project management and application support.
- Provides status updates and communicates relevant Digital-related information to key stakeholders. Serves as main point of contact on all Digital-related matters for area of responsibility.
- Furthermore, the manager will oversee onshore and offshore contractors.
ROLE RESPONSIBILITIES
- Responsible for vendor relationship management for all 3rd parties involved in the application support and maintenance across the markets and applications under his/her responsibility.
- Design, develop, test, and deploy data services using SAP data management tool and Syniti ADM toolset.
- Manage operational support projects and change initiatives through the project life cycle, ensuring delivery to required time, cost & quality.
- Participate in audit meetings to ensure all teams involved are following appropriate SOX and GMP audit procedures and policies to maintain good compliance posture.
- Provide technical support and troubleshooting for data issues and incidents.
- Support SAP Deployments, Acquisitions and Divestitures, Continuous Improvements projects.
BASIC QUALIFICATIONS
- BS/MS Degree in Information Management, Computer Science, or Engineering
- 5+ years of SAP SD and SSC application administration and support experience
- Strong knowledge of SAP Sales Order Management (SD) and SAP Service Cloud (SSC) components, functions, and features.
- Experience in supporting projects that involve external vendors and multiple business areas.
- Proficient in Microsoft Project Office Suite (Word, Power Point, Excel)
- Project management knowledge & skills
- Ability to function effectively in a matrix model as well as team environment.
- Excellent communication, collaboration, and problem-solving skills.
PREFERRED QUALIFICATIONS
- Extensive knowledge of SAP SD and SSC modules along with GTS experience.
- Experience supporting SOX, GMP audit applications with good understanding of audit processes and procedures.
- Experience in working with SAP S/4 HANA, GTS, SD, Logistics and SSC version 2 is a plus.
- Good understanding of data governance and data security principles and practices.
- Good understanding of SDLC processes and methodologies
- Certification in SAP SD or SAP S/4 HANA is a plus.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
#LI-PFE
Pfizer Seattle, Washington, USA Office
Seattle, WA, United States
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
