The Manager, Strategy & Operations will build operational systems for a gig marketplace, overseeing onboarding and deliverable tracking while driving improvements and collaborating cross-functionally.
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Job Summary
We are seeking a Manager, Strategy & Operations to help build and scale an early-stage gig marketplace from the ground up. This role is a hands-on operator and systems builder responsible for designing and executing the core operational infrastructure that powers contractor onboarding, quality, deliverable tracking, and marketplace performance. This is an individual contributor role with broad ownership and high impact. The ideal candidate is scrappy, adaptable, and thrives in ambiguity—someone who can move quickly, work cross-functionally, and serve as a right-hand operator to marketplace leadership.
Responsibilities
- Build and scale the core operational systems that power the Court Reporting marketplace, including contractor onboarding, deliverable tracking, invoicing workflows, and quality programs.
- Design and implement onboarding processes and training programs for gig workers to ensure readiness, consistency, and scalability.
- Develop and manage quality frameworks, performance standards, and feedback loops to maintain high service delivery across the Court Reporting marketplace.
- Own operational workflows for tracking transcripts, invoices, and contractor deliverables, ensuring accuracy, accountability, and timely delivery.
- Partner closely with product, engineering, sales, and support teams to define requirements and help build the tools and systems the Court Reporting marketplace relies on.
- Monitor operational metrics, identify gaps or inefficiencies, and drive continuous improvement through process iteration and automation.
- Act as a hands-on executor and problem solver, jumping into day-to-day operational challenges as needed while building long-term scalable solutions.
Qualifications
- Proven experience building processes and systems from scratch and scaling them as the business grows.
- Strong execution skills with the ability to manage multiple workstreams and deliver results in ambiguous, evolving environments.
- Experience working cross-functionally with product, engineering, and go-to-market teams to build operational tooling or workflows.
- Analytical and systems-oriented thinker with comfort working in spreadsheets, dashboards, and operational data.
- Exceptional written and verbal communication skills, with the ability to translate complex operational needs into clear requirements.
- Nice to have: Experience with gig marketplaces, workforce operations, quality programs, invoicing systems, or legal services operations.
Compensation Information: $140,000-160,000
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Top Skills
Spreadsheets
Dashboards
Operational Data
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