Marketing Operations Manager

🧩 Why Join Us

User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.
On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
🤠 About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.
That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

🌟 Marketing at User Interviews

• Watch this brief video to learn more about the Marketing team!
• Our Values in Practice
🤩 About The Role
As the Marketing Operations Manager, you will report into the Growth Marketing team while also supporting the broader Marketing department. You’ll play a key role in ensuring our marketing programs run smoothly and deliver measurable impact. You’ll be our resident HubSpot expert and collaborate with revenue operations to maintain alignment across our tech stack.
💡 What You’ll Do

• HubSpot Admin: Own the configuration and optimization of our HubSpot instance and act as the point person for HubSpot-related projects. Ensure integrations with other systems are seamless, and our data is accurate.
• Project Management: Collaborate across the marketing department to support smooth campaign launches. Take the lead on tech stack projects and other marketing ops-related initiatives. Provide updates and create documentation and processes that make the team's work efficient and impactful.
• Account-Based Marketing (ABM): Assist with scaling our ABM efforts, collaborating with the broader marketing department to move our target accounts down funnel. Improve our systems for identifying and tracking account engagement. 
• Collaborate with RevOps: Partner closely with Revenue Operations to align marketing systems with sales and customer success, improve data integrity, and ensure consistent tracking across the entire funnel. 
• Attribution and Reporting: Enable the team with clear guidance and processes for accurate attribution. Set up and maintain dashboards and reports for stakeholders. Provide insights on lead quality, funnel performance, and campaign impact. 
• Internal Support: Provide internal support to the marketing department and our cross-functional partners for marketing operations-related issues.

🚀 Skills & Qualifications
• 2+ years of experience in marketing operations, demand generation, or related role. 
• Admin experience with HubSpot (and preferably with Salesforce, too)
• Strong project management and internal communication skills (we use Asana, Notion, and Slack)
• Experience in B2B SaaS; working in an ABM motion with accounts, pipeline, recurring revenue, and coordinating with sales teams
• Data-driven mindset and familiarity with analytics tools (Mixpanel, Mode, etc.) 
• Proven track of driving results 
• Candidates must have a United States address and be authorized to work without any Visa sponsorship.
🤑 Benefits
• Competitive base salary of $100,000+
• Annual performance-based bonus
• Equity options 
• 100% premium covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 4 weeks of PTO to start + accrue an additional day each year
• Unlimited wellness days. Sick? Doctor's appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• 401k with $200/month employer contribution
• $250 office setup stipend (in addition to computer provided)
• $250 annual L&D stipend 
• $50/month work from home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat
💚 We Embrace What Makes You, YOU!
We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.  As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.