Mass Market Solutions Engineer

Roles & Responsibilities

Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time, guided by seasoned experts who are invested in your success.

What makes this opportunity exceptional is our collaborative culture—you'll build deep technical expertise while developing strong cross-functional relationships that span the organization. Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success.

We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers. This individual is passionate about unified communications and contact center technologies. The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus.

As a Solutions Engineer you will be: 

• Designing next generation communication solutions for Zoom customers

• Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers

• Translating customer problems into technical solutions and business outcomes

• Communicating strategic value of Zoom over competitive offers

• Preparing responses to RFQ/RFPs 

• Assisting in the scoping of professional services engagements

• Working cross-functionally within Zoom to deliver customer happiness

• Driving Zoom product direction and innovation

• Learning and growing with Zoom’s platform as it constantly and rapidly evolves 

Limited travel may be required within your territory. We encourage maximizing Zoom's collaboration tools to optimize resources and productivity.

Requirements

• 5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)

• Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences—from technical experts to business stakeholders—in both intimate settings and large-scale presentations

• Understanding of solution sales and the sales cycle

• Be flexible and able to function in a high growth environment

• Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines

• Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Desired Skills

• Experience in customer facing technical role is preferred

• Knowledge of traditional voice communications systems and applications

• Working knowledge of packet captures - how to read and decipher

• End-to-end IT systems knowledge 

• Formulate and communicate a technical solution / vision

• Understand Zoom partner and ecosystem partners, products and applications

• Competitive knowledge in UCaaS and ISV market

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.