National Performance Manager

We’re looking for a National Performance Manager (NPM) to own and grow one of our major accounts while also acting as a player-coach to the broader team. This is a hybrid Sales + Customer Success role—you’ll be equally focused on driving revenue growth, ensuring retention, and leading by example in client strategy and execution.

You’ll serve as a strategic partner to corporate stakeholders, helping them maximize value from Impel while identifying opportunities to expand the relationship.

Responsibility 

Own & Grow a Major Account

• Act as the primary point of contact for a key national account

• Drive revenue retention (90%+) and expansion within your book of business

• Lead executive-level conversations, account reviews, and growth planning

Player-Coach Leadership

• Lead from the front—owning your accounts while mentoring and guiding others

• Share best practices, support deal strategy, and elevate team performance

• Partner closely with leadership on account strategy and execution

Drive Adoption & Customer Success

• Ensure strong adoption and utilization of Impel’s platform across corporate and regional teams

• Deliver training, onboarding, and ongoing enablement

• Proactively identify risks and resolve issues to maintain high customer satisfaction

Sales & Expansion Focus

• Identify upsell and cross-sell opportunities within existing accounts

• Build business cases and partner with Sales as needed to close expansion opportunities

• Contribute to case studies, references, and customer storytelling

Cross-Functional Collaboration

• Partner with Product, Marketing, and Operations to align on client needs

• Translate customer feedback into actionable insights for internal teams

Operational Excellence

• Track all activity, pipeline, and account health in Salesforce

• Maintain high activity levels (calls, meetings, follow-ups) to drive outcomes

Core Experience

• Experience in account management, customer success, or sales (ideally in SaaS)

• Proven track record of retention + revenue growth within existing accounts

• Experience managing or supporting large / enterprise-level clients

Must-Haves

• Strong consultative selling skills

• Ability to operate in a hybrid Sales + CS role

• Experience owning executive relationships and running account strategy

• Comfortable in a high-activity, fast-paced environment

Nice to Have

• Experience in digital marketing, automotive, or retail

• Familiarity with Salesforce and Google Analytic