NOC Engineer I

About DAT

Job Application Deadline: 06/30/2026

The Opportunity

DAT is looking for a NOC Engineer I to join our platform team. DAT’s infrastructure powers the largest freight market, with our platform helping our customers search and post over 260 million trucks and loads every year.  The NOC team is responsible for ensuring our platform runs smoothly 24/7 for our customers and coordinates teams when something goes wrong.  This position reports directly to the SRE/NOC Manager.  This position will work hybrid in either our Seattle, Washington, Denver, Colorado or Beaverton, Oregon offices.

Candidate profile

We are seeking a skilled and experienced NOC Engineer to oversee and lead our Network Operations Center. The NOC Lead will ensure the stability and performance of our infrastructure, coordinate the response to incidents, and lead a team of NOC engineers. The NOC team is responsible for reporting overall platform health and performance to the business as well as other performance metrics of our Platform and Engineering teams.  You’ll work closely with Executive Leadership, team leads, Platform Engineering, Customer Service and Product Teams.  We are looking for someone who has experience building reporting and dashboards, capturing data sources from multiple systems and transforming them into an easy to understand format for the rest of the business.  This role will require in-depth knowledge of how to perform analytics on incident and other data, and report out on it in regular meeting in a consistent, clean, and error free format. We’re looking for a strong outgoing personality willing to step in and take charge during our incident process and act as a liaison between executives and stakeholders and other business units as well as customer support groups and engineering responders.

What You’ll Do

• Oversee the daily operations of the Network Operations Center. We have a team of engineers in the US and India.
• Monitor performance and system health to ensure we reach our uptime and reliability metrics.
• Manage incidents and outages. We are the go-to team for when something goes wrong and everyone looks to you to help get things back on track.
• Lead and mentor a team of NOC engineers. You’ve been in this role before and enjoy helping uplift and uplevel your teammates.
• Develop, implement and continually improve NOC processes and procedures. We iterate on everything until it’s working for everyone.
• Collaborate and coordinate with other departments to triage technical issues. You get to interact with the rest of the company more than your typical engineer and enjoy developing those relationships.
• Ensure all incidents are logged, tracked, and resolved in a timely manner. Without strong data, we can’t accurately report problems and hotspots so that we can focus on what matters most.  You’ll help lead the charge in ensuring we understand and document our RCAs and get the fixes in place to make sure they don’t happen again.
• Provide regular reports on system performance and incidents. You can take the numbers and the data and craft them into actionable plans for teams to execute on.
• Help build and maintain business metrics databases and dashboards to aid in reporting on health and performance on our platform and processes. You’re comfortable working with databases and using tooling and AI to provide insight into how we’re operating as a business.
• Participate in an on-call rotation as needed.

The Skills and Experience You’ll Bring

• 1-3+ years of experience in network operations, project management, and business analytics with at least 2 years in a leadership role.
• Strong knowledge of cloud infrastructure and networking with providers such as AWS, Google Cloud or Azure.
• Experience with platform observability tools such as Datadog, New Relic, etc.
• Experience with an Incident Management tool such as Rootly, Pagerduty, Opsgenie, io,
• Experience working with business analytics tools such as AWS Quicksight, Looker, Tableau.
• Excellent problem-solving and troubleshooting skills.
• Strong leadership and team management abilities.
• Excellent communication skills, both verbal and written. Must be able to communicate effectively to both technical and non-technical audiences.
• Ability to work under pressure and manage multiple priorities.

Bonus Skills 

• Experience with software development or using a scripting language such as python to automate systems.
• Familiarity with ITIL or other service management frameworks.

Work Schedule:

• Full-time position with potential for on-call duties.

Why DAT?
DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible Vacation Time (FVT)
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

*This position is not eligible for visa sponsorship**

For Washington-based candidates, in compliance with the Washington State Pay Transparency Law, the salary range for this role is $69,000.00- $96,000.00 + target bonus.  DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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