Office Support Assistant

Title: Office Support Assistant                                 Department: Claims
Union: UFCW 3000 Bothell                                        Grade: 4

The Office Support Assistant provides clerical and administrative support for multiple departments within assigned location in accordance with Company guidelines, client needs, and regulatory requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

• Provides clerical support: scans, copies, or files paperwork and/or documents, archives documents and files per retention schedule, provides research or completes print requests as needed, and creates documents and forms related to internal operations.
• Provides administrative support: maintains inventory of office and stationery supplies, processes invoices for payment, prepares scheduled reports as requested, maintains office equipment, acts as liaison with outside vendors for repairs or maintenance needs, and may assist with meeting scheduling and preparation.
• Provides coverage of the reception desk: answers incoming telephone calls, responds to basic inquiries and directs calls to appropriate staff or recipient, and directs on-site visitors, staff, or vendors; adheres to prescribed security protocols.
• Processes inter-office, incoming, and outgoing mail: sorts and distributes mail to appropriate department or recipient, prepares and processes overnight and special delivery letters and packages, assists in processing large, outgoing mail distributions, and orders new print supplies as needed.
• May assist in training new office support staff as needed.
• Performs other duties as assigned.

• High school diploma or GED.
• Six months of experience working in an office support capacity.
• Strong organizational and administrative skills with an attention to detail.
• The ability to multitask and prioritize work.
• The ability to communicate clearly and professionally, both verbally and in writing.
• Working knowledge of basic office equipment.
• Computer proficiency including Microsoft Office tools and applications.

• Understanding of third-party administration operations.
• Experience in customer service.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to maneuver and lift up to 50 pounds regularly.
• Must be able to sit, stand, bend, kneel, and move about frequently.

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [email protected], and we would be happy to assist you.

Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location.

Compensation: $26.86/hr

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!