Onboarding Engineer

As an Onboarding Engineer, you will manage the technical deployments throughout the Customer Onboarding journey, ensuring a positive and successful onboarding experience. In this role, you will leverage your technical expertise to align customer needs with Mission's tools and best practices, creating a seamless and efficient transition for customers.
This position is 100% remote.
Responsibilities

• Work with Onboarding team to provide an efficient, seamless, and timely onboarding experience for customers
• Communicate with external customers and internal teams throughout Customer Onboarding Deployments; provide updates and escalate issues
• Generate Environment Asset Discovery worksheets and lead technical reviews of customer environments in preparation for Customer Onboarding Deployments
• Be a trusted advisor for customers on AWS Best Practices for backups, patching, runbooks, and AWS account management
• Be an expert on Mission tooling and train customers on usage and best practices
• Deploy Terraform modules and monitoring agents for customer onboardings
• Write and use knowledge base articles to further support Customer Onboarding Deployments
• Find automation opportunities, leveraging scripting capabilities to further enable Customer Onboarding Deployments
• Work with customers to create runbooks; guide creation process and deployment
• Offboard Managed Services customers; undo tooling, communicate with customers, and create a timely and efficient experience for customers and internal teams
• Work with internal teams to update processes, create documentation, or increase efficiencies

Requirements

• 5 years of experience in technical roles, technical deployment preferred
• Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch
• Able to deploy Mission tooling, including New Relic, CrowdStrike, and others
• Experience working as System Administrator (Linux and Windows)
• Deep understanding of infrastructure and networking of AWS Services, principally EC2 and VPC
• Ability to manage networks and websites, including the IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions
• Understanding of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and the administration of web application environments (LAMP, RoR, Java, or ASP.NET Core | Open-source web framework for .NET )
• Knowledge of technical customer support processes that included planning, coordinating, problem resolution, and documentation
• Ability to work on a flexible schedule, including nights, weekends, and holidays
• Strong teamwork, listening, verbal, and written communication skills, with an ability to communicate technical needs to customers, engineering and non-engineering team
• Proficiency in Python, Bash, and interacting with APIs such as REST and GraphQL
• Proficiency in deploying infrastructure-as-code and configuration management with Terraform and CloudFormation
• Ability to work in a technical customer support role that included planning, coordinating, problem resolution, and documentation
• AWS Associate Certification (required within 90 days of hire)

Use of Artificial Intelligence (AI)
Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.
About Mission Cloud
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.Mission Cloud's team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.