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The Onboarding Specialist facilitates a seamless onboarding process for new hospitals and veterinarians, ensuring support and success in using Roo's platform. This includes account setup guidance, tracking onboarding milestones, and collaborating across teams for continuous improvement.
What We Do
Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.
Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.
Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!
As an Onboarding Specialist, you will be the first point of contact for new hospitals and veterinarians joining Roo, ensuring both sides of our marketplace have a smooth, supportive, and high-touch start. You’ll guide users through account setup, platform orientation, and best practices tailored to their workflows, helping them build confidence and achieve early success. Serving as a trusted partner from day one, you’ll proactively identify and address activation blockers, track onboarding milestones, and ensure new users feel fully supported as they begin using Roo.
This role is highly collaborative, working closely with Business Development, Account Management, Product, Marketing, and Hospital Success teams to streamline activation and continuously enhance the onboarding experience. You’ll gather insights from new users, contribute to process improvements, and help refine enablement tools that drive operational excellence and strong activation metrics.
Travel Requirement: 0%, except for optional attendance at annual company events.
Your Responsibilities- Serve as the first point of contact for new hospitals and veterinarians joining Roo, ensuring both groups have a seamless, high-touch onboarding experience.
- Guide new users through account setup, platform orientation, and best practices tailored to their specific workflows and goals.
- Collaborate closely with the Business Development and Account Management teams to ensure smooth handoffs and early engagement success on both sides of the marketplace.
- Track onboarding milestones for hospitals and vets, identifying and addressing activation blockers proactively.
- Partner cross-functionally with Product, Marketing, and Hospital Success teams to improve onboarding processes, content, and enablement tools.
- Gather feedback and insights from new users to inform continuous improvement of Roo’s activation experience.
- Represent Roo’s values of responsiveness, empathy, and excellence in every interaction, ensuring a best-in-class first impression.
- 2+ years in onboarding, customer success, client enablement, or operations within a tech-enabled or marketplace business.
- Strong communicator skilled at simplifying complex information for diverse audiences (hospital teams, veterinary professionals).
- Prior experience in veterinary management (Practice/Hospital manager), healthcare, or B2B SaaS environments preferred.
- Highly organized with excellent follow-through and attention to detail.
- Ability to translate complex information into straightforward instruction
- Comfortable working across multiple systems (CRM, ticketing, analytics) and managing numerous concurrent onboarding tracks.
- Collaborative and proactive, eager to problem-solve, coordinate across teams, and continuously refine processes.
While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages.
Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet.Exact compensation may vary based on skills, experience, and location.
California pay range
$80,000—$105,000 USD
New York pay range
$80,000—$105,000 USD
Washington pay range
$72,000—$95,000 USD
Colorado pay range
$68,000—$90,000 USD
Texas pay range
$68,000—$90,000 USD
North Carolina pay range
$65,000—$85,000 USD
Core Values
Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!
What to expect from working at Roo!
For permanent, full time employees, we offer:
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.
We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.
Ready to join the Roo-volution?!
Top Skills
Analytics Software
CRM
Ticketing
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