The Operations and Logistics Data Analyst builds and maintains reporting infrastructure, analyzes fulfillment data, ensures data integrity, and supports CX reporting to optimize performance across operations.
About Us
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
Role Overview
Qualifications
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
Role Overview
The Operations & Logistics Data Analyst is the data backbone of Comfrt's operational engine, responsible for building, maintaining, and evolving the reporting infrastructure that drives decision making across CX, US Operations, International Operations, and Logistics. This role translates raw data from our 3PL partners, carriers, and internal systems into clear, actionable insights that enable leadership to identify inefficiencies, reduce cost to serve, and optimize performance across every fulfillment touchpoint. By ensuring operational metrics are accurate, accessible, and connected to business outcomes, this role plays a critical part in Comfrt's ability to scale with speed and precision.
Key Responsibilities
- Dashboard Development & Reporting: Build, automate and maintain dashboards across CX performance, domestic and international operations, logistics, and fulfillment cost performance. Develop and automate core reporting.
- Operations & Logistics Analytics:
- Analyze fulfillment performance data across 3PLs (Flexport, Passport Global) and carriers to identify cost, efficiency, and quality trends for Supply Chain analytics.
- Identify emerging operational issues through data before they escalate - proactively flag risks to leadership
- Monitor inbound supply chain metrics (PO receipt accuracy, vendor performance etc) and support the build out of the cost to serve model, connecting CX, fulfillment, returns, and shipping costs
- Data Integrity & Process Improvement:
- Own the quality, accuracy, and consistency of all operational data across reporting systems. Identify gaps in data collection or reporting infrastructure and propose scalable solutions
- Partner with Data Engineering to evolve the overall data architecture as the business scales into new markets and 3PL relationships
- CX & Customer Impact Reporting:
- Build and maintain dashboards for Customer Experience business function covering ticket volume, SLA performance, contact drivers, agent productivity etc
- Partner with BI and Customer Data Analysts to develop LTV and retention reporting that connects CX resolution quality to repeat purchase rate and customer lifetime value
- Support conversation intelligence initiatives with Siena to auto cluster ticket themes and surface sentiment trends
- Build predictive models to forecast ticket volume, return rates, and backlog risk based on order volume, promotions, and product launches
Technical Requirements
- SQL and BI Tools: Strong proficiency in SQL and building reports in BI tools to automate existing manual processes (Looker, PowerBI, Tableau. Experience with Looker and LookML is a bonus
- Advanced Excel: Advanced Excel and/or Google Sheets skills, including pivot tables, complex formulas, and data modeling
- Data Feeds and Pipelines: Experience working with 3PL data feeds, WMS systems, or logistics platforms (Flexport, Passport, or similar a plus), and automating manual processes
- CX Platforms: Familiarity with CX platforms such as Gorgias or Zendesk is a plus.
Qualifications
- 3-5+ years of experience in data analytics, business intelligence, or operations reporting, preferably in ecommerce, retail, or logistics
- Strong understanding of ecommerce fulfillment operations including inbound, outbound, returns, and carrier performance.
- Familiarity with CX platforms such as Gorgias or Zendesk is a plus
- Exceptional ability to tell an easily digestible story from complex analysis and datasets
- Curious and proactive with an analytical mindset. This candidate does further than reporting - they want to know “why” and how to apply their findings to the business.
- Self-starter who can manage multiple priorities and deadlines without heavy oversight
Why Join Comfrt?
- Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
- Work in a supportive, creative environment where your ideas and growth are valued.
- Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
- Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.
Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Similar Jobs
Machine Learning • Payments • Security • Software • Financial Services
The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.
Top Skills:
ItilMicrosoft Teams
Machine Learning • Payments • Security • Software • Financial Services
Provide high-volume, phone-based technical support and real-time troubleshooting for hardware, software, network, and access issues. Create and manage incidents in ServiceNow or similar ITSM tools, escalate complex problems, collaborate with internal teams, and recommend process improvements while maintaining security, data privacy, and excellent customer service in a remote workspace.
Top Skills:
Call Center TechnologiesHardwareHelp DeskItsmNetworkingRemote Support ToolsServicenowSoftwareTicketing Systems
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead product marketing for ServiceNow's telecommunications portfolio: craft messaging, drive releases and sales enablement, support deals with positioning and competitive insight, and embed AI-first workflows for scalable content and research.
Top Skills:
Ai ToolsBssOssServicenow
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
