Operations Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Operations Manager

Job Summary

Iron Mountain is seeking a motivated Operations Manager to join our Asset Lifecycle Management team. In this role, you will be responsible for leading onsite data center operations and serving as the primary liaison between Iron Mountain and our global technology clients to ensure high-performance service delivery. You will oversee a geographically dispersed team, ensuring operational excellence, data security compliance, and superior customer success.

Location for the role: New Albany, Ohio

What You’ll Do (Responsibilities)

In this role, you will:

• Lead and Develop Teams: Manage and motivate a geographically dispersed team by defining objectives, conducting performance reviews, and fostering a "One Team" culture of accountability and growth.
• Drive Stakeholder Engagement: Serve as the onsite lead and primary communication node between Iron Mountain and client stakeholders to align service needs and improve site performance.
• Manage Operational Excellence: Oversee data eradication processes, audit workflow efficiency, and manage performance metrics to ensure 100% compliance with organizational and safety standards.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Leadership Experience: A minimum of 5 years of experience leading highly effective, cross-functional teams within a fast-paced or matrixed environment.
• Client Relationship Management: 5 years of experience in account management or client services, with a proven ability to navigate complex stakeholder relationships.
• Technical & Operational Proficiency: Strong knowledge of project management best practices and proficiency in Google Suite for data tracking and reporting.
• Education & Physical Requirements: A Bachelor’s Degree and the ability to lift a minimum of 40 lbs, along with a valid driver’s license for intercampus transport.
• 25% Travel

What We Offer (Benefits)

• Competitive Compensation: Salary and benefits aligned with industry experience.
• Work-Life Balance: Paid time off, holidays, and flexible work options to support your well-being.
• Health & Wellness: Comprehensive health, dental, and retirement programs.
• Growth Opportunities: Continuous learning and professional development to help you reach your career goals.