Operations Readiness Coordinator II

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position starts at: $57,400.  Final compensation will be determined based on experience.  ​

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. 

The Coordinator will play a crucial role in supporting various teams within the Operations Readiness department. This position will provide comprehensive support to the various subdepartments of the Operations Readiness department. The ideal candidate will be highly skilled individual who excels in critical thinking, time management, and organizational skills. The ideal candidate will be flexible and adaptable, capable of managing multiple tasks efficiently and effectively. The person should be detail-oriented, possess strong analytical skills, and can work collaboratively across multiple teams.  

Job Competencies

Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Analyze complex problems and develop innovative solutions. 
• Prioritize and manage multiple projects simultaneously to meet deadlines.
• Organize and maintain detailed records and documentation.
• Adapt to changing priorities and work under pressure. 
• Coordinate with team members to ensure smooth workflow and communication. 
• Essential role in onboarding of new clients in coordination with the SOM team.
• Lead small to mid-sized process improvement projects, completing tasks and monitoring progress to ensure timely completion. 
• Support the organization’s Operational and Client Delivery leaders through the successful implementation of all best practice recommendations for existing and new clients. 
• Quality Assurance: Review documentation, data analysis, and project deliverables for accuracy and compliance with established standards. 
• Process Documentation: Ensure thorough documentation of business processes, flowcharts, and narratives; assist in updating and maintaining records. 
• Data Analysis: Support root cause analysis investigations and corrective action planning; assist in tracking KPIs and reporting results to management. 
• Communication: Facilitating clear communication of project updates. 
• Continuous Improvement: Identify opportunities for operational improvement and recommend solutions to enhance team performance and efficiency. 
• Administrative Support: Assist in scheduling, preparing materials, and organizing meetings for the Operations Readiness Team. 
• Other Duties: Perform additional tasks assigned by the Supervisor+, Business.

Other Preferred Knowledge, Skills and Abilities

• 2-4 years in business, process improvement or related operational support roles.
• Prior experience in a supervisory or lead role preferred.
• 1-3 years experience in a similar role within revenue cycle operations preferred.
• Strong analytical, organizational, and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Power BI, Power Automate).
• Effective communication and interpersonal skills.
• Experience with data analysis and reporting tools.
• Knowledge of root cause analysis methodologies and process documentation.
• Adaptability and resilience in a dynamic environment.
• Ability to work independently and as part of a team.

Education Level:

• Associates Degree or equivalent experience

Required Certifications:

• Lean Six Sigma
• Yellow Belt
• HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire   

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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