Operations, Reliability and IT Manager

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We’re building the future of in-store experience where every product and every person can be precisely located in real time.

Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.

We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!

Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.

Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.

High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.

Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.

Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.

Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.

Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

We are seeking an experienced and proactive Operations, Reliability, and IT Manager to lead our hybrid infrastructure, internal IT operations, and site reliability engineering initiatives. This people management position is responsible for leading a team of 5–8 engineers at launch, with the mandate to grow the team to 15 throughout the year.

This role sits at the intersection of SRE, DevOps, ML Ops, and internal IT operations. You'll oversee critical infrastructure spanning edge and cloud environments as we work to unify compute across our distributed architecture. As the organization scales, this team will evolve into specialized units focused on engineering reliability and internal operations respectively. The successful candidate will play a pivotal role in shaping this evolution.

• Lead, mentor, and grow a team of 5–8 engineers, with plans to expand to 15 throughout the year
• Oversee SRE, DevOps, and ML Ops practices, ensuring operational excellence across engineering teams
• Manage internal IT operations including help desk, endpoint management, and technical support for a hybrid fleet of Windows, Linux, and Mac machines
• Drive the Control Plane initiative to unify compute across edge and cloud infrastructure
• Own observability strategy, monitoring, incident response, and operational rigor across the engineering organization
• Ensure network reliability, security posture, and compliance through well-documented processes and regular audits
• Act as primary escalation point for technical incidents and crisis response
• Collaborate with engineering, security, and product teams to align operations with organizational priorities
• Define team structure, processes, and leadership framework as the organization scales

• You have 5+ years of leadership experience in SRE, DevOps, IT management, or related roles
• You have a proven track record as a people manager, including hiring, developing, and mentoring technical teams
• You have a strong technical background across SRE principles, DevOps practices, and internal IT operations
• You have experience managing hybrid infrastructure (Windows, Linux, Mac) and cloud platforms
• You have demonstrated ability to implement observability, monitoring, and incident management best practices
• You are an excellent communication and stakeholder management skills with ability to influence across technical and non-technical audiences
• You have experience delivering IT support and operations for distributed, fast-growing teams

• You have experience in highly regulated or compliance-driven industries
• You have hands-on experience with Google Cloud Platform (GCP) and Microsoft Azure
• You have familiarity with ML Ops practices and infrastructure
• You have experience with Fortinet or Cisco networking hardware (configuration, troubleshooting, maintenance)
• You have a strong understanding of IAM, including user provisioning, RBAC, and audit logging
• You have knowledge of network security best practices, including firewall management, VPNs, and security policy enforcement
• You have experience with modern observability and endpoint management tools

• Learn Radar’s mission, technology stack and core values.
• Complete onboarding and security compliance training.
• Meet with all team members individually to understand strengths, challenges, and career aspirations
• Conduct comprehensive assessment of current infrastructure, tooling, and operational processes
• Shadow incident response and help desk operations to understand day-to-day workflows
• Identify quick wins and immediate operational gaps
• Establish relationships with key stakeholders across engineering, security, and leadership teams
• Review existing documentation, runbooks, and compliance requirements
• Understand the Control Plane vision and current state of edge/cloud compute architecture

• Develop 12-month roadmap for team growth, structure evolution, and operational improvements
• Create hiring plan to scale team from 5–8 to 15 engineers, defining roles and responsibilities
• Implement initial improvements to observability, monitoring, and incident response processes
• Establish team goals, metrics, and KPIs aligned with organizational objectives
• Begin addressing critical gaps in infrastructure reliability or IT operations
• Propose initial framework for splitting SRE and internal IT functions as team scales
• Launch regular team meetings, 1-on-1 cadences, and communication rhythms

• Complete first round of hiring or begin recruitment for priority positions
• Deliver measurable improvements in at least one key area (incident response time, help desk satisfaction, system reliability, etc.)
• Establish standardized processes for common operational tasks and escalations
• Present comprehensive strategy for Control Plane compute unification initiative
• Implement enhanced observability and monitoring practices with clear success metrics
• Build cross-functional partnerships that position operations as strategic enabler
• Demonstrate clear progress toward team structure evolution and operational maturity

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $200,000 - $270,000.  Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. 

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.