Operations Specialist - Digital Marketing Services Enablement

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Do you have a passion for quality, attention to detail, and a desire to grow your career in marketing technology? As an Operations Specialist you will experience an eCRM (electronic Customer Relationship Management) focused firm specializing in utilizing the Salesforce Marketing Cloud Platform (SFMC).
You will get to work side by side some of the most talented, dedicated, and fun digital marketers in the industry. As an Operations Specialist you will support our Solutions teams focusing on campaign quality assurance and the design and delivery of technical marketing solutions. You will be part of a team that is dedicated to meeting our clients' goals while providing you an opportunity to grow both personally and professionally as you begin your digital marketing career.
What you'll do: Operations Specialist- in the Digital Marketing Services Enablement will...

• Ensure our clients' digital campaigns and journeys, including email, SMS, and mobile push are error free prior to deployment, applying QA best practices and platform-specific processes across SFMC and our growing MarTech portfolio.
• Participate in client strategy sessions and requirement gathering conversations, collaborating with internal teams to ensure technical goals are understood and documented before work begins.
• Create and follow internal quality control and quality assurance processes, including leveraging tools like Litmus and QC checklists to validate campaigns before they go live.
• Gather and learn how data is used in marketing campaigns and journeys, including writing basic SQL queries and working with audience segmentation tools within SFMC.
• Work with team members to build and deploy campaigns using Automation Studio and Journey Builder, and develop awareness of the broader SFMC platform suite.
• Develop awareness of Adobe Experience Cloud products as the team's platform portfolio expands, supporting QA across platforms as exposure grows.
• Perform other duties as assigned.

What you'll bring:

• Eagerness to Learn - As someone new to the digital marketing field or as a recent graduate with a bachelor's degree in Marketing, Advertising, Public Relations, Business Administration, or related field.
• Tech Savvy - Desire to learn the technical landscape of electronic messaging and how it is created using automation.
• Data and metrics excite you - You will learn how data is used to predict our customers' behavior.
• Compliance Awareness - Working knowledge of or willingness to learn CAN-SPAM, CASL, GDPR, and CCPA compliance requirements as they apply to digital marketing campaigns.
• Effective Communicator - Picking up the phone or drafting an email comes easily to you as you have a passion for open communication keeping others informed and up to date on your priorities, current tasks and work completed. Welcomes constructive criticism for career development.
• Creative Thinker - Ability and desire to think outside the box and are always figuring out ways to exceed client expectations.
• Highly Organized Self Starter - Messy desks drive you crazy as you have fantastic organization skills.
• Time Management - Prioritize and complete tasks efficiently and effectively meeting and/or exceeding tight deadlines.
• Desire to become certified in Salesforce Marketing Cloud (SFMC).
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States , visit ZS US office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com