The Pokémon Company International
Organized Play Trust & Safety Associate
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Get to know The Pokémon Company International
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Learn more online at corporate.pokemon.com and pokemon.com.
Get to know the role
- Job Title: Organized Play Trust & Safety Associate
- Job Summary: Work to support the Organized Play and Events teams to investigate and document reports, and follow through on action items to ensure an inclusive environment and uphold rules compliance. Handle communications with individuals who are reporting non-compliance in the Play! Pokémon program. Contribute to some projects within the scope of compliance for Play! Pokémon.
- FLSA Classification (US Only): Exempt
- People Manager: No
What you’ll do
- Handle compliance requests across Play! Pokemon Retail, Professor, Premier Events, CS, and partner teams
- Collate, summarize, and ensure action on post event evaluations and reports
- Partner with Business Systems to evaluate and enhance Compliance tools and processes
- Conduct thorough investigations with accurate documentation and appropriate actions referencing current policies
- Review and assess disciplinary appeals for fairness and policy alignment
- Collaborate with PR, Legal, and stakeholders on highly sensitive incidents
- Create presentations, reports, and training materials on Trust and Safety practices; facilitate meetings on content as needed
- Contribute to Compliance related projects for the Play! Pokemon program
- Manage localization requests for FIGS mailings
- Handle PII securely, adhering to privacy laws and regulations
- Travel may be required for in-person events to manage live escalations as a
- Trust and Safety representative and to connect with regional markets and partners
- Highlight outdated policy and guidelines to ensure alignment across all Trust and Safety pillars
- Assist with documentation for internal workflows, be comfortable providing recommendations for improvements
What you’ll bring
- Two (2) to three (3) years of relevant professional experience or a demonstrated equivalent level of expertise.
- Demonstrated experience with helpdesk support to end users
- Proficiency in Microsoft Office Suite.
- Expected domestic and international travel may be 15-20% of this job.
- Experience with current Play! Pokémon programs a plus.
- Customer or Client Service experience is a plus.
- Acute attention to accuracy and detail in all aspects of responsibilities.
- Ability to work in a team environment and the initiative to work independently.
- Strong organizational and time management skills.
- Must be able to prioritize, handle multiple projects at one time, and have excellent follow up skills.
- Must be solution-oriented and results driven.
- Eager learner who is not afraid to ask questions
Base Salary Range: For this role, new hires generally start between $78,000 - $88,000 per year. The full range is $78,000 - 107,000 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.
#LI-CK1 #LI-Hybrid
How you’ll be successful
- Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
- Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
- Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
- Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
- Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
- Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.
What to expect
- An innovative culture driven by impact, delivering meaningful outcomes.
- Company events that celebrate the spirit of Pokémon.
- Competitive cash-based compensation programs.
- 100% employer-paid healthcare premiums for you.
- Generous paid family leave.
- Employer-paid life insurance.
- Employer-paid long and short-term income protection insurance.
- US Employees: 401k Employer Matching.
- UK/IRE/MX Employees: Pension Employer Contributions.
- Fitness reimbursement.
- Commuter benefit.
- LinkedIn learning.
- Comprehensive relocation package for certain roles.
- Hybrid work environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.
The Pokémon Company International Bellevue, Washington, USA Office
TPCi is in a trendy area with plenty of bars and restaurants. Plus, the office is easy to get to with various train and bus stops being close by.
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