Outbound Specialist (Remote)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Outbound Specialist? Globe Life is looking for a Outbound Specialist to join the team!

In this role, you will be responsible for conducting outbound and receiving inbound calls and determining the proper action for each. The agent will record information and maintain this department's procedures and policies. The agent is to provide excellent customer service and assist policyholders as needed. The successful candidate will need to be a performance-driven person skilled at interacting with the public by phone.

This is a remote / work-from-home position. We have full-time and part-time positions available.  

What You Will Do:

• Make outbound calls to newly issued businesses to welcome them to the Globe Life Family, ensure their policy is accurate, and assist with any additional information pertaining to their new policy.

• Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.

• Make outbound calls to internet-generated leads to warm up potential customers for our Sales Team.

• Explain policy benefits to potential customers.

• Complete necessary paperwork when needed.

• Assist with correspondence and error corrections for policy service. 

• Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies, including AIL & LNL, and recording activities requested by/from customers. 

• Heavy outbound/inbound telecommunication and moderate writing.  Heavy phone and PC usage. Sitting still for extended periods of time.

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What You Can Bring:

• High School diploma or equivalent.

• 1+ years of customer service or 1+ years’ experience working in a professional environment in a customer service-related atmosphere.

• Licensed in Life, Accident, and Health Insurance is preferred but not required.

• 1+ years of office experience preferred. Telecommunications experience is a plus.

• Life and Health insurance background and knowledge of insurance operations is desired.

• Customer service background and good phone skills.

• Excellent communication, both written and oral, and organizational skills.

• Must be able to maintain confidentiality.

• Must be comfortable collecting payments via credit card and bank draft payment options from our customers.

• Excellent alpha and number recognition skills.

• Demonstrated mathematical abilities.

• Ability to work under pressure and handle high-stress situations calmly and with tact and professionalism.

• Strong decision-making skills with the ability to analyze situations and make logical conclusions.

• Proficient with a computer.

• Ability to multifunction from many different sources.

• Customer-friendly attitude.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.