Senior Vendor Manager - Risk Operations

The Role
In this role, you will report to the Head of Risk Operations at Square and be responsible for our Business Process Outsourcing (BPO) program, which manages important operational workflows serving Square's Risk Operations. You will partner with vendor teams to ensure ongoing production quality, volume, and efficiency, while collaborating with teams internally to ensure that we have adequate training, metrics, and oversight to launch and maintain outsourced workflows. Additionally, you will partner with Risk domain experts to build a comprehensive and principled outsourcing strategy which allows us to meet or exceed business goals from a risk loss and customer experience perspective, while minimizing operational and financial risk.
You Will

• Manage relationships with BPO service providers
• Define principles and requirements for BPO workflows and performance
• Identify potential workflows and tasks which may be outsourced; ensure operational readiness, manage launches, and track results
• Define and track key metrics to monitor program health; create mechanisms for structured feedback and performance management of vendors
• Build feedback loops with our teams (L&D, Policy, Ops Leads) and vendors to drive continuous improvement

You Have

• 7+ years experience in Operations, with at least 2 years leadership experience
• Specific expertise in either Risk Management or Vendor Management/Oversight
• Strategic mindset and ability to define and drive complex programs
• Strong communication and collaboration skills, both internally and externally
• Results-driven; able to define key metrics and drive accountability
• Ability to travel both domestically and internationally (up to 10% of the year)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at privacy@block.xyz with hiring practice or data usage questions.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$138,300 - $207,500 USD
Zone C:
$130,900 - $196,300 USD
Zone D:
$123,400 - $185,200 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.