People Experience Advisor

What You'll Do

• Provide guidance and support to property leaders – from line-level managers to General Managers – on daily people-related matters including performance issues, disciplinary actions,conflict resolution, leadershipor team transitions, etc.,  
• Serve as the primary point of contact for non-managerial property team members across the organization, resolving and/or providing guidance on daily matters including performance, development, team conflict or similar matters 
• Conduct thorough and unbiased intake meetings and investigations for entry-and-mid-level severity employee relations issues. Present findings andrecommendations to appropriate PX and Operations leadership, ensuring compliance with all legal, safety, service and operational expectations 
• In partnership with property leadership, review, revise and/or draft disciplinary actions for performance, policy or behavioral-related violations, ensuring consistency in tone, expectations and accountability across the organization. Attend, provide guidance on and participatein team member disciplinary meetings and terminations 
• Maintain all records related to performance management, employee relations investigations, disciplinary matters, developmental conversations and conflict resolutions 
• Own the exit survey and interview process, ensuring a positive offboarding experience for all team members, while documenting, identifying and flagging trends uncovered 
• In partnership with People Ops, support and improve upon the onboarding process for entry-level through line-level managerial team members. Own property team specific onboarding guides and onboarding survey processes, using data to identify trends and drive improvement 
• Own reporting, analyzing and presentation of various people, recognition, engagement and performance-related initiatives, sharing findings with PX and property leadership to support improvements across the business 
• Own all property wind-down processes and programs, ensuring effective, supportive and proactive communication across non-property departments and applicable property team members 
• Own the launch, execution, closure and reporting of monthly, quarterly and semi-annual review processes for all property team members from entry-level individual contributors through General and Operations Managers 
• Draft internal PX SOPs across various processes and programs, ensuring goals, steps, and owners are clearly documented for consistent repeatability  
• Contribute to the development and implementation of People policies, procedures and programs 
• Additional duties and responsibilities, as assigned  

What It Takes

• Bachelors degree in Human Resources, Communication, Business Administration, Hospitality or similar or commensurate experience in lieu of degree  
• 4+ years of people leadership experience in a non-exempt retail, hospitality, multi-family, food & beverage or similar industry (required) 
• 3+ years of experience in an HR coordinator, specialist or generalist position in a field-based environment with a strong understanding of basic principles, practices and local/federal regulations (required) 
• Experience managing, compiling and analyzing people and program-related data using an HRIS and Microsoft Suite tools (ADP experience a plus!) 
• Relentless curiosity, adaptability and a growth mindset 
• Exceptional communication and interpersonal skills, both verbally and in writing, with a history of providing honest feedback while balancing candor with respect and compassion 
• Ability to navigate ambiguity, adapt to changing priorities, and exercise good judgement in stressful situations 
• A high-level of empathy and the ability to build relationships with individuals at all levels 
• Ability to handle sensitive and confidential situations with tact and diplomacy. You exercise exceptional judgement and escalate when appropriate 
• A well organized, detail-oriented and effective planner who prioritizes time according to what is most impactful and urgent 
• Extreme dependability – you can be relied upon to meet deadlines and commitments 
• Spanish-language proficiency a plus 
• You lead by example and are a champion of our Community Norms. You Own It. You Make It Better. You Treat People Right.