Lead planning, prioritization, governance, and execution for Unified Communications portfolio. Manage intake, cross-team dependencies, dashboards, and governance forums. Coach teams on Agile delivery, support executive prioritization, and improve delivery operating models using Jira/Confluence and portfolio reporting.
Portfolio Manager – Unified Communications
Requirements
Benefits
Empowering Businesses with Essential Communications
Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms.
We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions.
Your Role:
- Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact.
- Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work.
- Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions.
- Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery.
- Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness.
- Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization.
- Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress.
- Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked.
- Support planning and execution of programs and cross-team initiatives from initiation through delivery.
- Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.
Requirements
- 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function.
- Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments.
- Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making.
- Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions.
- Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization.
- Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models.
- Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools.
- Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams.
- Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning.
Preferred Qualifications
- Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries.
- Experience supporting product organizations with recurring revenue and SaaS business models.
- SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications.
- Experience supporting global product and engineering organizations.
Benefits
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Design and deliver modern, scalable learning experiences for GTM sales teams using adult learning theory and microlearning. Translate technical product knowledge into enablement content, build onboarding and continuous learning programs, curate content libraries, measure effectiveness, and implement AI and automation (chatbots, assistants, integrations) to streamline workflows across CRM, LMS, and collaboration tools.
Top Skills:
Adobe SuiteAPIsAutomated ReportingCamtasiaCanvaChatbotsCmsCollaboration PlatformsCRMGoogle DocsGoogle FormsGoogle SheetsGoogle SlidesKnowledge AssistantsLlm-Based AssistantsLmsPythonWorkatoZapier
Big Data • Information Technology • Software • Analytics • Energy
Answer owner relations calls about revenue, land, division orders, JIB, A/R, and A&P. Log and track inquiries in a case system, follow up on unresolved issues, build client relationships, handle difficult interactions professionally, and cross-train to expand skills.
Top Skills:
MS Office
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage large group insurance client relationships with a focus on reporting and metrics. Serve as primary liaison, deliver client reports and insights, lead projects and implementations, drive strategic initiatives, mentor junior staff, and ensure accurate system data and documentation.
Top Skills:
ExcelMS OfficeMicrosoft Powerpoint
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
