The ServiceNow Engineer will provide operational support, manage CMDB and ITOM, develop integrations, and improve IT productivity. Responsibilities include coding, designing workflows, and collaborating on IT transformation projects.
Position: ServiceNow Engineer 7+yrs ( W2)
Location: Open ( Must be willing to relocate)
JD
- Operational support
- Prioritize stories and projects
- CMDB and ITOM of discovery and service mapping
- Automation workflow editor and designer
- Primarily Service Now but also handle Slack and MIR3
- Currently running AI help through SNOW but there is more data that they want to start exploring
- ITMS modules, change management,
- Integration? future yes, with JIRA, more of a roadmap item
- Maintaining for now Use Morpheus for build automation and integration
- Responsible for turning product requirements into designs
- Developing implementation plans
- Developing integrations and automated initiatives for both On-cloud and On-premise platforms.
- Responsible for the development of the service management framework, workflows, event management workflows, and business application workflows as well as integrations and tools capabilities.
You will be at the forefront of IT Operations transformation, delivering cost savings, productivity gains, and user experience improvements. We are looking for a talented, driven, energetic individual to help accelerate our efforts, deepen team skills and be an integral part of our solutions-centric culture
Top Requirements
- Working in the ITSM or IT services/consulting industry preferred
- Coding Service Now features or similar platforms preferred
- Experience with ITIL Foundation level and other frameworks such as COBIT, IT4IT beneficial
- Experience with Web Services, API s, Database-level integrations/ETL
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working a SaaS environment
- Experience in driving design and strategy around tools
- Knowledge of technical components such as LDAP, VPN, SSL, and other technologies
- Must be fluent in English, both written and spoken
- Degree or equivalent, preferably in Information Technology and proven experience in technical development roles
- ServiceNow Development
- Familiar with CMDB
- Strong in IMDB
- ITOM nice to have
Not just off the shelf knowledge, need manipulation, thought leadership, etc. actual applied knowledge, need to modify configurations, set table structures within SNOW
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