Presales Director, Enterprise CE Pursuits - Solution Architect

Strategic Sales & Pursuit Leadership

• Own the end-to-end pursuit lifecycle for strategic CE transformation opportunities in partnership with MCA sales leadership. 
• Shape and lead complex enterprise pursuits, including opportunity qualification, solution visioning, proposal strategy, and executive presentations. 
• Develop and manage a strong pipeline of enterprise CE transformation opportunities. 
• Conduct executive discovery sessions and strategic workshops to uncover business priorities and transformation opportunities. 
• Collaborate with sales leaders to define pursuit strategy, competitive positioning, and win themes. 

CE Solution Strategy & Architecture

• Architect enterprise customer engagement solutions leveraging Dynamics 365 Customer Engagement, Power Platform, data platforms, and AI capabilities. 
• Translate complex business challenges into scalable transformation strategies spanning people, process, data, and technology. 
• Develop solution approaches that combine business transformation, platform implementation, and data-driven insights. 
• Define high-level solution architectures, implementation strategies, and delivery models for complex enterprise engagements. 
• Collaborate closely with Solution Architects and delivery leaders to ensure proposed solutions are feasible and scalable. 

Proposal Strategy, Content Development & Executive Presentations

• Lead the development of high-quality proposals, executive presentations, and pursuit materials for strategic opportunities. 
• Own the solution narrative and storyline for complex pursuits, ensuring proposals clearly articulate the client’s transformation vision and MCA’s differentiated value. 
• Develop compelling executive-level presentations, proposals, and supporting materials that communicate business outcomes, transformation strategy, and solution architecture. 
• Partner with Sales, Practice leaders, and delivery teams to synthesize technical, functional, and commercial inputs into cohesive proposal content. 
• Lead preparation for client presentations, executive briefings, and competitive proposal defenses. 
• Lead preparation of enterprise software demonstrations, developing demonstration strategies and scenario-based narratives aligned to prospect business challenges, requirements and discovery insights. 
• Collaborate with Solution Architects to create reusable demonstration scenarios, demo scripts and preparation assets that support pursuit storytelling across the CE practice.  
• Establish repeatable approaches and best practices for proposal storytelling and pursuit content development across the CE practice. 

Executive Client Engagement

• Serve as a strategic advisor to senior business and technology leaders throughout the pursuit process. 
• Present transformation strategies and solution architectures to executive audiences including CIO, CDO, CRO, and other C-suite leaders. 
• Build trusted relationships with key client stakeholders that position MCA as a long-term transformation partner. 
• Facilitate executive visioning sessions and transformation workshops with prospective clients. 

Practice Leadership & Market Development

• Contribute to the continued growth and evolution of MCA’s CE practice. 
• Contribute to thought leadership around AI-enabled customer engagement, modern CRM platforms, and customer-centric operating models. 
• Support marketing initiatives including executive briefings, webinars, industry events, and thought leadership content. 
• Mentor consultants and solution architects involved in pursuit and solution development.