Presales Solution Consultant

About Loyalty Juggernaut (LJI)

Loyalty Juggernaut (LJI) is a pioneer in cloud-native loyalty and customer engagement. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem. Our GRAVTY® platform is the world’s first autonomous loyalty solution, built for the next generation of digital-first enterprises.

Designed for limitless scalability and hyper-personalization, GRAVTY® delivers cutting-edge, AI-driven loyalty solutions that transform customer engagement across diverse industries, including Airlines, Airports, Retail, Hospitality, Banking, Telecom, and Insurance.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.
  

Explore more about us at www.lji.io.

We’re growing rapidly and expanding our commercial team in the U.S. with energetic, curious presales professionals who want to be at the intersection of technology, strategy, and client storytelling.

Position Summary

We are seeking dynamic Pre-Sales Solutions Consultants with prior experience in CRM, digital marketing, and loyalty programs, who can deliver compelling solution demonstrations and clearly articulate the business value and benefits of loyalty solutions to clients. This is a high-impact, customer-facing individual contributor role that works closely with Sales, Product, and Customer Success teams to drive large enterprise deals across various industries.


You’ll support sales cycles by:

• Learning the GRAVTY platform 
• Delivering engaging demos tailored to each prospect
• Discover client needs and pain points and translating those into relevant use cases and configurations in the product
• Establish preference for our solutions with customers

This is an ideal role for someone with 3+ years of experience in solution presales who has strong communication skills, high energy, and a genuine hunger to learn enterprise software and the loyalty space.

Key Responsibilities

Product Demos & Storytelling

• Deliver compelling live and virtual demonstrations of the GRAVTY platform to prospects and partners.
• Help turn complex capabilities into clear, client-relevant stories and use cases.

Discovery & Needs Analysis

• Participate in discovery calls and workshops with prospects.
• Ask thoughtful, structured questions to understand their current programs, technology stack, and pain points.
• Capture and document requirements so sales, product, and delivery teams are aligned.

Solution Shaping

• Work with sales and product teams to map client needs to GRAVTY features and configurations.
• Help create simple solution outlines, demo scripts, and “day in the life” flows that bring the platform to life for each prospect.

Demo Environment & Use Case Setup

• Configure demo environments with relevant data, offers, and journeys ahead of key meetings.
• Keep demo scenarios fresh, realistic, and aligned to target industries (airlines, hotels, retail, banking, etc.).

Sales Support & Enablement

• Assist with RFP responses, presentations, and product sections of proposals.
• Provide feedback from the field to product and marketing on what prospects are asking for and how competitors are positioning themselves.
• Maintain competitive intelligence (battlecards, objection handling, differentiators) for GTM effectiveness

Continuous Learning

• Stay current on new GRAVTY releases and features; become a go-to person for “how it works” in specific areas.
• Build a working understanding of loyalty mechanics, martech stacks, and adjacent technologies.
  

Qualifications & Skills:

Must-have:

• Bachelor’s degree: Business, Marketing, Information Systems, Engineering, or similar.
• Pre-Sales Expertise: Proven ability to perform product and technology demonstrations, positioning complex solutions to both technical and business audiences.
• Consultative Approach: Strong experience engaging clients in a consultative, value-based manner, identifying needs, and demonstrating how solutions address those needs.
• Industry Knowledge:
  Experience in SaaS, CRM, or digital marketing technology, with deep understanding of customer engagement, data-driven marketing, and loyalty program strategies.
• Relationship Management: Demonstrated ability to build and maintain strategic relationships with clients and partners, including executive-level stakeholders.
• Business Acumen: Comfortable supporting sales cycles, including opportunity qualification, forecasting, and driving adoption of solutions.
• Communication Skills: Excellent verbal and written communication skills with the ability to translate technical capabilities into business value for clients.
• Project Management: Highly organized, data-driven, and able to manage multiple client engagements and internal stakeholders simultaneously.
• Self-Starter: Flexible and proactive, capable of collaborating across teams and adapting to evolving business priorities.
• Proven track record of adapting to new technologies/solutions and learning quickly.
• High energy, coachable, and hungry to learn both the product and the loyalty industry.
• Skilled in basic tools: PowerPoint/Keynote, Excel, and modern web apps.
  

Why Join Us

• Learn fast, grow fast: You’ll get hands-on exposure to enterprise deals, senior clients, and real-world use cases.
• Cutting-edge product: Work with a modern, AI-driven, market leading loyalty platform that’s being recognized by top analyst firms.
• Hybrid role: Mix of product, client interaction, storytelling, and solutioning—perfect for someone who wants more than a pure “sales” or pure “technical” role.
• Impact and visibility: As one of the first presales hires in the U.S., you’ll help shape how we run demos, discovery, and solution presentations going forward.
• Global exposure: Collaborate with colleagues and clients across North America, EMEA, APAC, and LATAM.