Principal, Clinical Product

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

As Principal, Clinical Product at Headway, you’ll embed behavioral health expertise into the design, governance, and evolution of our digital platform. You will ensure our products are clinically sound, ethically designed, compliant with evolving standards, and aligned with best practices in patient safety and quality.

You will operate at the intersection of clinical care, AI innovation, and product strategy translating complex behavioral health workflows into scalable digital solutions that empower over 80,000 clinicians and millions of patients.

This role requires strong collaboration, leadership skills, clear communication, and the ability to execute both independently and within cross-functional teams. Your work will directly support growing our provider network, connecting more patients to care, and improving patient outcomes.

This role is for a licensed psychiatrist or psychologist who has partnered closely with product and engineering teams to build AI-enabled healthcare tools, and who wants to shape how clinical quality shows up in products at a national scale.

• Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end

• Translate complex clinical workflows into requirements engineers and designers can build against

• Bring clinical judgment to AI-enabled features, helping teams define what safe, useful, clinically appropriate behavior looks like, and how to evaluate it

• Help define what clinical quality, patient safety, and good outcomes look like on our platform, and make them measurable

• Monitor how our products perform across provider adoption, patient experience, and clinical quality, using both data and direct input from clinicians and patients

• Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions

• Align product, design, data, and engineering on clinical tradeoffs and keep decisions moving

• An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO) with 6+ years of post-graduate clinical experience

• Direct experience partnering with product and engineering teams to build AI-enabled healthcare tools

• Experience with AI governance, risk frameworks, or clinical safety standards for AI

• Experience at a high-growth startup or tech company

• Strong analytical instincts: you can define a metric, defend it, and use data to change a decision

• Clear communication: you can explain clinical concepts simply to teams without healthcare backgrounds, and influence decisions without formal authority

• Background in behavioral health quality or patient safety programs

• Hands-on work with claims data, outcomes measurement, or measurement-informed care

• Experience presenting to health plan or health system leadership, or at industry conferences

The expected base pay range for this position is $170,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation

• Medical, Dental, and Vision coverage

• HSA / FSA

• 401K

• Work-from-Home Stipend

• Therapy Reimbursement

• 16-week parental leave for eligible employees

• Carrot Fertility annual reimbursement and membership

• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

• Flexible PTO

• Employee Assistance Program (EAP)

• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

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A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.