Principal Program Manager, Program Office

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Principal Program Manager, Program Office is a strategic individual contributor responsible for leading the highest-impact programs and projects that align with the company's digital transformation and customer experience goals. This role requires an innovative and self-motivated professional adept at managing ambiguity and independently delivering impactful results. They expertly apply program and project management methodologies to design solutions, identify risks and opportunities, and provide actionable recommendations. The Principal, Program Manager builds and fosters cross-functional relationships across Product, Technology, Marketing, Consumer and back-office teams to ensure alignment and drive successful outcomes. Exceptional attention to detail and extensive wireless/technology background is critical to success.

Job Responsibilities:

Leads end-to-end program and project planning, including scoping, scheduling, resource allocation, and risk assessment. Develops and manages program roadmaps that align with organizational objectives and adapt to evolving priorities.

Analyzes complex problems and identifies innovative solutions. Prepares and presents strategic recommendations, highlighting risks, benefits, and potential impacts to stakeholders. Facilitates decision-making processes by delivering clear, data-driven insights.

Builds and sustains cross-functional relationships with key partners, ensuring effective communication, collaboration, and alignment throughout the program lifecycle. Acts as a trusted advisor to senior leadership and stakeholders.

Designs and implements scalable processes and structures for the Program Office, enhancing efficiency, accountability, and program governance. Identifies and shares best practices to continuously improve performance and outcomes.

Tracks, monitors, and reports on program metrics and deliverables, ensuring transparency and accountability. Provides regular updates to stakeholders and adjusts plans as needed to mitigate risks and achieve goals.

Education:

Bachelor's Degree Bachelor’s degree in Business Administration, Project Management, or a related field. (Preferred)

Work Experience:

4-7 years Demonstrated expertise in developing strategies, solving problems, and implementing scalable solutions in ambiguous environments (Required)

4-7 years Experience in working with senior leadership and managing stakeholder relationships across diverse teams (Required)

7-10 years 7-10 years of program management experience, with a proven track record of leading complex, cross-functional programs and projects (Preferred)

Knowledge, Skills and Abilities:

Program Management Deep understanding of program and project management methodologies, including Agile, Scrum, and PMI best practices. (Required)

Problem Solving Exceptional problem-solving and analytical skills, with the ability to evaluate options and provide clear, actionable recommendations. (Required)

Organization Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. (Required)

Communication Excellent interpersonal, verbal, and written communication skills, including experience delivering executive-level presentations. (Required)

Independent: Ability to work independently, exercise sound judgment, and demonstrate resilience in dynamic, fast-paced environments. (Required)

Licenses and Certifications:

Project Management Professional (PMP) (Preferred)

Program Management Professional (PgMP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $103,100 - $186,100

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ317150¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.