Process Improvement Consultant

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Process Improvement Consultant is responsible for identifying, developing, and implementing strategies to improve organizational processes, enhance efficiency, optimize costs, and increase overall effectiveness. This role involves generating innovative ideas, working collaboratively across departments to define integrated solutions, and creating metrics to evaluate the return on investment (ROI) for proposed process improvements. Additionally, the individual will perform business analysis duties to gather, analyze, and document business requirements and support the development of solutions that meet business needs. The BPI Consultant will also leverage project management skills to ensure the successful execution of process improvement initiatives.

Compensation

This role is an exempt position with a targeted salary range of $79,290 to $118,969 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Process Analysis: Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement. Develop detailed process maps and documentation to support analysis.
• Idea Generation: Identify and develop new ideas for process improvement by analyzing current processes, gathering feedback from stakeholders, and conducting research on industry best practices.
• Think Creatively: Challenge status quo thinking to see opportunities for substantial advancement where possible, instead of incremental change.
• Collaboration: Work closely with various departments and teams to understand their needs, gather input, and build consensus on process improvement initiatives.
• Implementation: Develop and execute action plans for implementing process improvements. Ensure that changes are effectively communicated and adopted across the organization.
• Metrics and ROI: Create and maintain metrics to measure the adoption, effectiveness and ROI of process improvement initiatives. Provide regular reports and updates to management on progress and outcomes.
• Business Requirements: Gather, analyze, and document business requirements from stakeholders to support the development of solutions that meet business needs.

• Solution Development: Collaborate with Information Technology and other departments to develop and implement solutions that align with business requirements and improve processes.
• Technology Enablement: Maintain awareness of existing technology capabilities and emerging technologies and actively pursue opportunities to employ technology to increase efficiency and lower costs.
• Data Analysis: Perform data analysis to support decision-making and identify trends, patterns, and insights that can inform process improvement initiatives.
• Continuous Improvement: Foster a culture of continuous improvement by encouraging employees at all levels to contribute ideas and participate in process improvement efforts.
• Continuous Learning: Maintain awareness of technology solutions, third-party services and mortgage industry trends among peers that might be advantageously applied as new opportunities emerge.
• Training and Support: Provide training and support to employees on new processes and improvements. Develop training materials and resources as needed.
• Project Management: Utilize project management skills to plan, execute, and monitor process improvement projects. Ensure projects are completed on time, within scope, and within budget.
• Change Management: Develop and implement change management strategies to ensure smooth transitions and adoption of new processes across the organization.

Qualifications

• Bachelors Degree directly related to the position or equivalent, required in business, Engineering, or a related field.
• Masters Degree directly related to the position or equivalent, preferred.
• Minimum five years experience in process improvement, business analysis or related role, with at least 2 years experience in impactful process improvement.
• PMP or equivalent desired, but not required.
• Ability to organize and manage multiple priorities simultaneously.
• Excellent interpersonal communication skills required.
• Innovative and creative thinker.
• Proactive and self-motivated.
• Strong analytical and problem-solving skills.
• Ability to interact and communicate effectively at all levels, from executive leadership to line-level personnel performing specific job functions.
• Ability to work collaboratively with cross-functional teams and organize multiple teams work to achieve common objectives.
• Proficiency in process mapping and analysis tools.
• Experience with metrics and ROI analysis.
• Knowledge of industry best practices, preferably in the mortgage industry and continuous improvement methodologies (e.g., Lean, Six Sigma).
• Experience in gathering and documenting business requirements.
• Proficiency in data analysis tools and techniques.
• Project management skills, including planning, execution, and monitoring.
• Change management skills, including effective communications across multiple audience levels.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope:  Plays a key role in area by generating insights and ideas on policies, processes, procedures, and efficiency; contributes ideas to strategic and operational plans to ensure alignment.

Complexity:  Problems encountered often cross areas of the organization and are often complex, broad in scope, and unprecedented with no clear solution; often works cross-functionally to solve problems and implemented changes.

Impact:  Decisions and actions have a direct impact on achievement of the strategic goals of the organization as a whole.

Interaction/Supervision:  Works under broad direction with considerable latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications.

Requirements

• Mobility in an office, and may occasionally meet with customers or business partners outside of the office.
• Ability to operate standard office equipment and keyboards.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel 5-10%
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Work is primarily performed during the business week, Monday - Friday; occasional night or weekend may be necessary.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: PROCE018107