Associate Product Manager, Payment Accuracy (Remote)

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. 

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. 

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

Reporting to the Product Manager, Payment Accuracy Content Team, the Associate Product Manager of Payment Accuracy will lead our Research and Development (R&D) focus, supporting new and existing product innovation.

In this role, you will act as an analytical and strategic partner between technology and business teams, serving as a subject matter expert and liaison to customers and users. You will contribute to product vision, discovery, and development; lead research and documentation efforts; and translate complex data into actionable recommendations for new product solutions and enhancements. By partnering with and providing input to the agile delivery team, you will help shape product strategy and ensure solutions are viable, scalable, measurable and successful.

Sponsorship, in any form, is not available for this position. 

Why you want to work on this team: 

• You will have the opportunity to discover and define new solutions that will offer transformational value beyond Availity’s core capabilities.

• You will work across the organization and product portfolio, partner with other product leaders, and represent the needs of our client base and the market.

• The team is highly visible and has many opportunities to be part of discovery and driving innovation and vision through to final product in a structured way.

Role Summary 

• As an Availity Associate Product Manager, you will lead the Payment Accuracy R&D initiative, focusing on the ideation and discovery phases of the product development and software development lifecycles.

• Partnering with the Innovation Product Manager and Associate Product Managers, you will help inform a comprehensive R&D strategy, identifying market opportunities, and defining overall product direction.

• This role will help ensure Payment Accuracy product decisions are data-informed and will drive proof-of-concept designs. 

• This position will influence and collaborate cross-functionally to execute on the R&D vision and roadmap  

• This position requires an understanding of the Product Management lifecycle and its relevant artifacts to ensure success. You must possess the ability to understand market opportunity and viability of product design and articulate ROI as an internal and external product champion and evangelist. 

To be qualified for the role you have:

• Bachelor’s degree in business, computer/data science, or related field (or equivalent experience).

• Over three years of experience in product, business, or data analysis roles, ideally within healthcare technology. Healthcare background is required to be considered for the role.

• Experience with healthcare administrative and payment systems.

• Technical acumen with the ability to gather, describe, and document product requirements.

• Familiarity with modern technology architectures, databases, data platforms, and analytics.

• Advanced analytical skills; proficient in SQL, Excel, and data visualization tools.

• Excellent communication, collaboration, and presentation skills.

• Experience executing roadmaps and meeting deliverable timelines. 

• Worked in and are comfortable operating in a matrix organization, coordinating across multiple disciplines.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and problem-solving ability.

• Experience with Agile methodologies, requirement gathering, and writing user stories.

• Experience with ANSI and X12 transactions; tools like Jira and Confluence.

You'll be at the top of our list if you have:

• Health IT, Fintech, or start-up environment experience.

• Experience on health plan or provider side of healthcare technology.

• Demonstrated experience with creating new product solutions.

Key Responsibilities

• Accountable for defining and delivering against the R&D roadmap.

• Pro-actively provide input toward new and existing product solutions, incorporating a strong understanding of product vision, strategy, and customer needs.

• Apply customer-centric and design thinking tools to gather insights and guide teams in delivering impactful solutions.

• Identify, research, define, and document recommendations and requirements for new product solutions and enhancements.

• Write business requirements, develop use cases, and ensure products are well documented and conform to quality standards.

• Engage with UX/Design and focus groups (users, prospects, clients) to perform concept testing and solution design refinement. 

• Collaborate with technical teams including Software Engineers, Quality Engineers, Data Engineers, Architects and Analysts on solution feasibility and design. 

• Develop and monitor dashboards to track product performance and success, identify trends, and link insights to actionable business decisions.

• Lead proof-of-concept design and innovation labs.

• Organize and manage team and client-facing documentation.

• Review test cases, participate in internal and client testing, and support analytics/reporting for new and existing products.

Availity culture and benefits:  

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!

• ​Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 

• Want to work for an organization that gives back to the community? You’re in the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. 

Next steps:  

After you apply, you will receive text/email messages thanking you for applying, and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.  

Interview process:   

• Recruiter Recorded Video Pre-Screen 

• Video Interview with Hiring Manager 

• Panel Video Interview with Product and Technology Peers 

• Final Interview with VP/Director Product 

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