Senior Product Designer, Core Experience

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Core Experience design team shapes the future of Cash App by defining the fundamental frameworks and surfaces that millions of customers rely on every day. We craft the product's core architecture, from navigation to feature relationships, delivering the strategic changes that push our product forward. Our work creates intuitive, performant experiences that help customers engage with confidence from day one.
In this role, you'll be a key member of the team focused on customer journey and product education, working specifically on onboarding, in-product guidance, surface states, and messaging. You'll craft experiences that transform complex financial concepts into clear, engaging product moments that help customers succeed. This is a unique opportunity to shape how customers discover, learn, and grow with Cash App while working closely with teams across the organization including trust, banking, and research.
You Will

• Drive end-to-end customer journeys that make complex financial tools feel simple and delightful
• Shape strategic frameworks for product education that scale across the entire Cash App ecosystem
• Partner with research and content teams to transform deep customer insights into exceptional product experiences
• Drive cross-functional collaboration with other teams across the organization to gather input, ensure compliance, and strengthen decisions.
  • Champion data-driven design decisions that measurably improve customer success and engagement
• Set and maintain an extremely high quality bar

You Have

• 8+ years of experience crafting impactful digital products
• A portfolio showcasing exceptional product thinking and ability to make complex systems feel simple
• Outstanding storytelling abilities that blend brand expression, customer mental models, and business goals
• Strong track record of building trusted partnerships across product, engineering, research, and content teams
• Demonstrated ability to use quantitative and qualitative insights to drive product success

Even Better

• Experience designing and shipping onboarding flows, product tours, or educational experiences
• Background in financial products or regulated industries that demand both compliance and delight

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$207,900 - $311,900 USD
Zone B:
$197,500 - $296,300 USD
Zone C:
$187,100 - $280,700 USD
Zone D:
$176,700 - $265,100 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.