Product Designer II: Claims Engine and Billing Platform

About us: 

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

We are looking for a Product Designer to support our Claims Engine and Billing Platform teams. You'll design and implement innovative solutions that enhance our internal teams' efficiency through best-in-class tooling. By conducting in-depth research with our Claims Specialists, you'll gain valuable insights into their workflows, identifying opportunities to develop products that empower them to work more effectively. Your work will simplify the complexities of healthcare insurance, enabling us to better support both our internal teams and the clients we serve.

Day to Day:

• Identify and address pain points in Claims Specialists' workflows and tools, uncovering opportunities to enhance their experience, increase efficiency, and reduce errors.
• Translate research insights into actionable recommendations for the Claims Engine Product and Engineering teams.
• Design seamless, intuitive experiences for internal tools while collaborating with Engineering to work within platform constraints.
• Provide design assets and work through edge cases with engineers throughout the development process.
• Conduct usability testing to ensure all internal tools meet user needs and deliver value.
• Document and visualize complex Billing systems to improve cross-team understanding and alignment.
• Support and validate major Claims Engine initiatives such as exploring net-new product solutions and processes.
• Partner with the Group Design Manager to conduct user research for long-term strategic initiatives.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Flexible working hours and location (remote OR in-office, your choice!)
• Flexible Time Off 
• Company-wide winter break 
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and biweekly remote lunch on us! 
• Continuous learning opportunities 
• Competitive salary 
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities 

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey here.

By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact [email protected] you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact [email protected]. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.