Product Management Director

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

We are looking for an entrepreneurial, owner-minded product manager to build industry-leading solutions for small businesses and their employees in the wellness space. You will lead end-to-end Product Management within the Wellness Vertical - from ideation and strategy, to shipping the product to market to our customers.

In this role, you will play a critical role in driving our product roadmap and delivering key initiatives to market. Collaborating closely with engineering, design, marketing, and customer teams, you will develop solutions that enhance the user experience and solve the challenges facing our customers. You will start as a team of one and success will require you to elevate our current operations and grow the team as our product leader.

The ideal candidate will bring:

• A proven track record of owning the Product Management function and bringing successful products to market
• Deep experience conducting customer and market research
• Experience defining and building a short-to-long term product roadmap
• Experience leading product marketing and GTM launch ownership
• Comfort using AI tools in everyday work (e.g., ChatGPT and CoPilot) and collaborating with engineers to leverage AI in our product
• Comfort with tools such as Salesforce, Hubspot, Jira, Python, Pendo, and other product and data platforms

Primary Responsibilities:

• Ownership: Build and communicate clear product strategy and vision that aligns with our short- and long-term business objectives. Lead our efforts to create an efficient Product organization, taking ownership from beginning to end.
• Analysis / Customer Focus: Use available data, build new sources of data collection, and talk to customers and internal teams to understand key issues and market needs. Create KPIs and tools to better understand and anticipate customer needs and improve internal operations with a focus on adoption and end-user satisfaction.
• Collaboration: Work across multiple products and engineering teams to align product goals with business strategy. Participate in asynchronous and scheduled conversations with our engineering leaders to clarify requirements, build and estimate user stories, and research issues.
• Quality: Work to extend our QA process and teams, and build operations and infrastructure, from test cases to rollout plans.
• Integrations: Technical aptitude to build multiple API and integration structures to provide interconnectivity to the ecosystem of partners and platforms.
• Innovation: Understand modern product management and customer needs to build industry leading features.
• Build: Create product marketing and internal comms to train, guide, and support our internal teams and external customers to ensure adoption of our new product launches.

Requirements

• 3+ years of direct Product Management experience, preferably with knowledge of fintech and platforms
• Proven track record in leading product development from conception through to launch
  • Knowledge of payment, fintech, healthcare markets and regulations a plus
• Excellent listening, interpersonal, written, and oral communication skills.
• Entrepreneurial, driven, and enthusiastic about our mission, and have empathy for our customers
• Excellent communication and presentation skills
• Strategic thinker with strong technical and analytical skills
• Ability to navigate complex technical environments and integrate various systems

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.