Product Manager (Ambient Scribing)

Counterpart: Value-based care, at the point of care.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

We are seeking a Product Manager to join the Counterpart team, focusing on our AI scribing solution. As a Product Manager, you are obsessed with creating products that: 1) advance our mission to improve every life and 2) deliver value to our customers. You will be responsible for owning the product lifecycle from roadmap, research, and design, through development and successful landings (at Counterpart, we measure landings, not launches).

In this role, you will be responsible for leading an ambient scribing pod with engineers, clinicians, data scientists, and designers. Your primary focus will be to bring automated clinical documentation to all Counterpart providers by improving upon the existing AI scribing workflow in Counterpart Assistant and integrating with other currently available scribing solutions. Your work will directly save clinicians time on documentation and leverage scribing outputs to streamline the user experience within Counterpart Assistant, driving overall efficiencies and value.

As a Product Manager for Ambient Scribing, you will:

• Be a leader on a pod with the product ‘triad’: product, design, engineering, and data science. As a healthcare product, we also deeply integrate and coordinate with our clinical teams (MDs, NPs, RNs, MAs, coders, billers, etc.).
• Be the subject matter expert on the pod for all things relating to our user, business, and industry. Be the subject matter expert on primary care physician workflows and documentation for the pod. 
• Focus on identifying and solving the highest impact areas both for our users and our business simultaneously by leveraging ambient scribing and conversational user experiences.
• Iteratively improve the product, finding ways to deliver customer value as early as possible in the development process.
• Articulate how the pod can measure the progress it’s making; if you can’t measure it, you can’t describe how you’ve moved it.
• Be accountable for the outcomes of the pod, finding solutions to problems and enabling the success of the pod.

Success in this role looks like:

• You have launched normal pod operations, have shipped meaningful work, understand the foundations of value-based care and Counterpart Health as a business. In partnership with the rest of the pod, you are able to articulate the value of the pod’s work through metrics and dashboards that show tangible business benefits.
• You understand pod strategy and use this to guide prioritization of the pod roadmap to affect meaningful impact on pod OKRs.
• You own the roadmap and strategy for the pod, driving product outcomes. You should be able to identify opportunities for improvement or innovation that weren’t immediately obvious.

You should get in touch if:

• You have a minimum of 2 years of product experience.
• You have a minimum of 4 years of experience in primary care provider workflows or driving innovation in healthtech, including experience in startups, digital health solutions, or emerging technologies.
• You have experience being part of an empowered product organization.
• You are proficient with SQL and data analytics.
• You own outcomes. Product launches are fun, but seeing the impact of the pod’s work driving improved patient outcomes is what motivates you.
• You possess strong knowledge of outpatient clinical documentation processes and how this manifests in EHR platforms (e.g. templates, macros, provider preferences).
• You have familiarity with ambient scribing technologies (understanding of building products with GenAI/LLM strongly preferred).

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $149,000 to $175,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.