Product Manager, Customer Success Experience

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Illinois - Moline
Function: Product & Process Management (CA)
Title: Product Manager, Customer Success Experience - 113153
Onsite/Remote:Partial Remote Position
This position is eligible for a flexible work schedule arrangement at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your Responsibilities
John Deere's Solutions-as-a-Service Customer Success team is looking for a Product Manager to define and develop experiences that help Deere customers quickly unlock value from our technology. This role focuses on helping our customers reach their "aha moment" faster, whether that's savings inputs via See & Spray, or reducing operator fatigue with AutoPath - our goal is that we help farmers achieve results faster. We are building experiences that will help reduce friction, increase confidence, and accelerate success for our customers. Your mission will be to shape seamless onboarding and readiness journeys, in-product guidance, and post-season value experiences that help customers achieve measurable ROI out of their technology and help them succeed leveraging our telematics data and John Deere's Operations Center.
You will:• Define, validate, and execute a roadmap of onboarding and utilization experiences that help customers achieve their desired outcomes• Uncover, understand, and validate customer needs into useful and delightful experiences that simplify usage of our tech• Work cross-functionally with product management, engineering and marketing teams to ensure products are successful
This position is partially remote but the candidate will need to reside near Chicago, IL, Moline, IL, Des Moines, IA, or Austin, TX.
VISA Sponsorship is NOT Available for this position
What Skills You Need• 3 or more years of experience in a technology product development role, with a track record of shipping multiple features in a fast-paced, iterative environments, balancing speed, quality, and cost• Demonstrated experience integrating AI tools into your daily business workflow i.e. using LLMs for rapid prototyping, AI-assisted data exploration, AI-assisted PRD creation and validation.• Demonstrated ability to form logical and well-structured hypothesis and build solutions to test them• Demonstrated ability to use data analysis tools like SQL, Python to perform hands-on data exploration, root cause analysis, and scripting• Demonstrated ability to craft strategy documents, business requirements, and go-to-market narratives. Has presented and delivered to senior audiences (Director+)• Ability to synthesize qualitative and quantitative customer insights, conflicting data, and technical input into product strategy• Proven ability to define and set success metrics• Experience conducting experiments against a hypothesis• Ability to leverage advanced discovery methods (Jobs to be done, assumption mapping, etc.) to uncover and validate customer needs
What Makes You Stand Out• Technically fluent but not a coder - comfortable working engineers and debugging behaviors• Understanding of the full end-to-end product management requirements to build GenAI features and products (data gathering, evals, measurement)• You may not know every detail of our Deere tech stack, but you are a quick learner and can apply it to our domain• Able to collaborate closely with UX to distill complex workflows into usable experiences.
Education
Ideally you will have a degree or equivalent related work experience in the following:

• Undergraduate degree in computer engineering, computer science, or similar proven working experience

What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

$139,740.00 - $209,604.00 + Benefits
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.