Product Manager, Egencia Solutions - Internal Tools

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This opportunity is for a Product Manager - Internal Tools and Customer Experience to be part of the team that creates best-in-class digital solutions and oversees a portfolio of products that drive operational efficiency and create exceptional employee experiences, which in turn deliver outstanding customer service.

We are looking for someone who can take a holistic view of our internal tools and website and quickly narrow down on the projects that will make the biggest impact.  The ideal candidate will have a deep understanding of the travel landscape with a preference for corporate travel experience, and knowledge of the tools and data travel consultants require to make informed decisions when supporting our customers.  Key responsibilities include the management of over 20 different internal services that support teams across the company.

The person in this role will manage and execute key strategies from concept creation and product design to development and delivery in partnership with our engineers and designers. Engaging with customers and key stakeholders around the company vision will also be an integral element, as well as effective communication across Amex GBT teams including Engineering, User Experience, Customer Operations, Implementation, Sales, Telephony, Client Management, Product Marketing and Salesforce.

What You'll Do:

• Define product and technology requirements for Amex GBT's Internal Tools product offering that incorporates the voice of the customer and Amex GBT’s strategic objectives
• Deliver strategic product vision for Internal tools including the development roadmap and go-to-market plan
• Liaise with customers to address pain points and inquiries
• Manage development timelines and scope with the engineers
• Partner with designers to create best-in-class user interfaces and user experiences
• Collaborate with product marketing on go to market strategies
• Manage resource assignment, budget, and scope prioritization with a proven ability to make trade-offs when facing competing business demands
• Regularly communicate with key stakeholders about product vision and roadmap, addressing questions and soliciting feedback
• Stay current with competitive products and trends in the internal tool space
• Provide subject matter expertise and serve as a trusted adviser to key internal stakeholders for your products

What We're Looking For:

• 5+ years managing products in an agile environment, ideally in the travel and/or B2B space, with a proven track record of success
• Passionate about technology, travel, and/or customer service
• Obsessive about solving customer problems that can be complex in nature
• Proven track record of successful product launches from ideation to launch, including post-launch success analysis
• Strong interpersonal skills and collaborative work approach
• Ability to incorporate customer feedback and organizational priorities while balancing product vision and goals
• Demonstrated ability to execute results on several complex projects simultaneously.
• Outstanding interpersonal and communication skills required, including written and verbal presentation skills, to work collaboratively and effectively with a wide variety of internal and external stakeholders
• Strong organizational skills with an emphasis on project management. 
• Experience with Jira and writing user stories and working with technologies to develop the roadmap
• Bachelor’s degree or equivalent required

Location

The US national annual base salary range for this position is from $100,000 to $200,000. The national range provided includes the base salary that Egencia expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!