Product Manager - Enterprise Customer

Your Impact
This Product Manager owns the vision and strategy, roadmap, and feature definition for individual products within the Enterprise Customer team, supporting our Loyalty and Marketing business functions. Responsibilities include writing stories to define outcomes and product requirements as well as planning and managing product features through the product development process. This role manages the product backlog while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. Finally, this role will focus on identifying key gaps in product features, capturing product requirements, and defining outcomes or objectives and key results (OKRs).
Work with a Winning Team
As part of a Fortune 500 company and retail leader, your work can change an entire industry. Our CEO is a forward-thinker when it comes to tech, and with one of Forbes Top 50 CIOs leading the charge, you can come to work knowing you'll have access to the data, tools, and support that few other companies can offer. We also know what it takes to create an inclusive culture that supports you. Our teams are structured around the engineer, giving you the support you need to do your best work. Since we've been in business for over 100 years, we've built an excellent track record of growth and success. There's peace of mind knowing you have the stability and resources you need to focus on solving tough challenges. And as you solve these challenges, know you'll be surrounded by supportive associates with curious minds who listen to you, respect you, and recognize your hard work.
Innovate in Charlotte
This position is based at our on-site at Charlotte NC. Lowe's Tech Hub is an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site barista and Zen Garden, and other perks to enhance your work experience.
What You Will Do
Product Strategy & Alignment
Develops OKRs for the product scope that support broader organizational goals, builds product roadmaps aligned with the product vision, and collaborates with business partners and other product managers to ensure alignment and prioritization.
Customer Experience & Success Metrics
Owns the customer/user journey for features or products, makes decisions impacting usability, defines and tracks customer success metrics, and consistently monitors product health and business impact.
Execution & Agile Leadership
Leads agile ceremonies, provides clarity on expectations, aligns cross-functional workstreams, and ensures delivery and support of a high-quality product.
Collaboration & Influence
Partners with engineering to influence technical priorities, feature trade-offs, and tracking/monitoring systems. Works with peers and leaders to drive product understanding and adoption.
Data-Driven Decision Making
Defines data requirements, objectives, and key performance metrics; leverages analytics and product marketing insights to inform plans and support continuous product improvement.
Minimum Qualifications

• Bachelor's Degree in business, marketing, engineering, communications, or related field (or equivalent work experience in lieu of degree) and 2 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing
• 1 year of experience in product and/or experience management
• Experience in an agile software environment with strong writing ability
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables

Preferred Skills/Education

• Master's Degree in business administration or similar advanced degree
• Certified Scrum Product Owner

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 500 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.