Product Manager, Software

Responsibilities

• Identify and Analyze Customer Needs: Conduct market research and analyze customer data to identify unmet needs and opportunities for product innovation.
• Product Vision & Strategy: Define and articulate a compelling product vision, roadmap, and strategy aligned with Lightedge’s overall business goals.
• Product Lifecycle Management: Define, prioritize, and manage the entire product lifecycle, from ideation and requirements gathering through launch, iteration, and end-of-life.
• Requirements Definition: Translate customer needs and market requirements into detailed product specifications, user stories, and acceptance criteria.
• Cross-Functional Collaboration: Collaborate with software engineering, operations, design, marketing, and sales teams to ensure successful product development and launch.
• Go-to-Market Support: Support the launch of new features and products, including documentation, training materials, and internal enablement.
• Client Escalation: Act as a client escalation point for issues found with the portal.
• Stakeholder Management: Effectively communicate product vision, roadmap, and progress to executives, engineering, sales, marketing, and customers.

Attributes and Qualifications

• 2-5 years of experience as a Product Manager, Product Owner, or Solutions Engineering/Architecture. Bonus for experience in the MSP or ITSM space.
• An understanding of standard software development methodologies (Agile, Waterfall).
• Provide user experience (UX) guidance to the software development teams. 
• The ability to analyze a customer’s needs and turn them into product requirements and use cases.
• Exceptional communication, collaboration, and presentation skills for a wide range of audiences.
• Ability to work effectively in a fast-paced, collaborative environment
• Ideal candidates will be equally analytical and creative and able to justify decisions to various stakeholders.
• Self-starter possessing the ability to research issues, independently deliver consistent quality work and feedback, and improve processes.
• Ability to thrive in a fast-paced environment, manage multiple tasks and deadlines, and adjust to shifting priorities as they arise.
• Excellent written, presentation, and communication skills.
• Bachelor's degree or equivalent work experience
• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.