Product Manager, Consumer Experience

Before you dive into the role, skim these three short reads. They capture how our Product organization sets priorities, recruits builders, and balances speed with craft:

1. The Product Team: Vision & Mandate
   https://creatingvalue.substack.com/p/the-product-team

2. How We Recruit for Product
   https://creatingvalue.substack.com/p/product-team-recruiting

3. High-Quality and Fast—Why We Refuse to Choose
   https://creatingvalue.substack.com/p/high-quality-and-fast

• Scout the frontier, sketch the future. Start with raw customer stories, rough pen-and-paper flows, and low-fi prototypes—then decide where to place our engineering, ops, or budget chips for the next 3–12 months.

• Own the whole arc. From first sticky-note wireframe to post-launch retro, every stage is yours: discovery calls, journey mapping, Figma mocks, ticket writing, project plans, QA, and success metrics—no hand-offs.

• Prototype → validate → polish. Pair rapid design sprints with cohort data and funnel metrics. If a layout change can solve the problem faster than code, you sketch it and test it first.

• Lead a micro-crew. Captain a tight squad of engineers, designers, ops, and support—keeping user experience at the center while unblocking, coaching, and delivering at pace.

• Write to think. Working-Backwards docs, weekly digests, and pre-mortems are your design brief, product spec, and narrative in one. Clear writing keeps the whole org aligned.

• Ship at clip. Slice big bets into testable slices, run guerilla experiments, and iterate—fast never means sloppy; every release meets Clipboard-level craft.

• Act like the owner of the store. Spot a gap—visual, functional, or operational? You jump in, sketch, build, or fix it, even if it’s “not what PMs usually do.”

• Consumer instincts, designer’s eye. You start with the human, sketch flows in Figma without blinking, and then dive into Amplitude to see if reality agrees.

• Decisive in the gray. When the numbers whisper instead of shout, you still make the call—then write down why.

• Curiosity on overdrive. Customer DMs, oddball edge-cases, new tool betas—you chase them for fun.

• Keyboard storyteller. Long-form docs and async comment threads light you up; you’d rather write than schedule a meeting.

• Velocity + craft. You’ve shipped fast and raised the bar at the same time—proof in production.

• End-to-end stamina. You’ve shepherded features from whiteboard scribble to GA rollout and kept the pod in sync the whole way.

• 5–10 years owning product outcomes (PM, growth, or marketing with full P&L responsibility).

• Tangible wins improving retention, engagement, or revenue in a B2C or marketplace setting.

• Fluent in both qual (interviews, field studies) and quant (SQL, event analytics, A/B).

• Track record of crisp product docs, launch plans, and post-mortems that drive action.

• Proven leadership of cross-disciplinary squads—engineering, design, ops—on ambitious timelines.

• We’re looking for a PM who sketches and talks to users before opening a dashboard—then uses just enough data to sharpen instinctive judgment.

• Marketplace, gig-economy, or healthcare staffing chops.

• 0→1 launch scars—or trophies—from new products or verticals.

• Strategy & Ops, growth hacking, or local-market playbook experience.

• Thrive in a fully remote, writing-first culture where async isn’t a buzzword—it’s how the work gets done.