Product Manager

Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.

The Product Manager (PM) position is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.  This consists of multiple roles in the product management organization including possible duties of a product owner.  The PM will be accountable for individual pieces or whole products of Greenway’s software/services which may include P&L responsibility, developing user stories, training, assessing the market, competitive analysis, pricing, product strategy and product planning. The PM contributes largely to the overall success of specific products and in assuring a market driven focus for product management. 

 Essential Duties & Responsibilities

• Gathers input to define product concepts; justified expenditures for products; articulates and analyzes markets; evaluates technologies; develops detailed requirements, feature definitions and implementation plans. 
• Assess the market, identifies competitive offerings, understands and communicates their niche, approach and success in the market.  Assesses product capabilities and communicates requirements. 
• P&L and Forecasting management for parts of product or whole product depending on size 
• Facilitates “voice of the customer” activities 
• Develops product roadmaps based upon business priorities and communicates that roadmap to senior leadership 
• Coordinates with third party vendors and strategic partners to ensure that initiatives are well-defined and delivered.   
• Leads cross-functional teams to envision new product features. 
• Develops user stories and ensure stories are ‘ready’ for development to start work 
• Ensures each story has the correct acceptance criteria 
• Gathers, manages and prioritizes the product backlog, backlog grooming 
• Responsible for release tracking and accountable for solution delivery  
• Develop and maintain solution delivery timelines and plans 
• Works with customer facing teams and stakeholders to ensure readiness and excellent execution   
• Responsible for defect management, prioritization, and resolution 

• Bachelor's degree in Business, Computer Science, Healthcare Administration, or a related field.
• Certified Scrum Product Owner (CSPO) preferred.
• Four or more years of experience managing the full product development lifecycle.
• Experience in, or demonstrated familiarity with, the healthcare industry.
• Proven success in defining, launching, and managing new products.

• Highly motivated, self-directed, and results-oriented.
• Demonstrates a strong sense of urgency, ownership, and follow-through.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Advanced computer proficiency, including Microsoft Outlook, Word, and Excel.
• Strong understanding of healthcare market trends and industry dynamics.
• Strong quantitative and qualitative business analysis and problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to manage multiple initiatives simultaneously in a cross-functional environment.
• Proactive approach to identifying and resolving issues.
• Strong presentation skills with the ability to communicate effectively at all organizational levels.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Customer-focused mindset with a high degree of professionalism.
• Strong desire to learn and continuously improve.
• Ability to effectively manage a variety of tasks concurrently.
• Ability to serve as the product bridge between business, technology, and operational stakeholders.
• Experience enabling AI-driven denials and claims workflows by mapping clearinghouse transactions, payer responses, attachments, and exception states into product workflows and user experiences.

Work Environment/Physical Demands

• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
• This role requires that one can sit and regularly type on a keyboard the majority of the workday
• This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/or mobile devices
• The role necessitates the ability to listen and speak clearly to customers and other associates

Here’s what we can offer you in exchange for your amazing work: 

• Competitive pay
• Medical, dental and vision benefits
• Matching 401(k) 
• Generous paid time-off programs
• Education reimbursement
• Growth potential for your career
• Corporate discounts

At Greenway, we strive to imagine, empower, engage, and inspire. Join us!

To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. 

While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.

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