Supervisor, Customer Success Platform and AI

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Supervisor, Customer Success Platform and AI

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Supervisor, Customer Success Platform and AI you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Owning the strategy, reliability, performance, security, and availability of Solventum’s Customer Success OS platform
• Leading the roadmap for platform enhancements that support customer retention, adoption, and growth
• Driving operational excellence through proactive monitoring, incident management, root cause analysis, and continuous improvement
• Partnering cross-functionally with Customer Success, Sales, Marketing, Revenue Operations, Analytics, and Commercial Excellence teams to align platform capabilities with business priorities
• Enabling scalable global platform capabilities through automation, integrations, and AI-driven insights

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires the following qualifications:

• Bachelor’s degree or higher in Information Systems, Computer Science, Engineering, or related field AND eight (8) years of progressive IT or enterprise application experience

OR

• High School Diploma/GED from an accredited institution AND twelve (12) years of progressive IT or enterprise application experience

In addition to the above requirements, the following are also required:  

• Three (3) years of experience in a people leadership role or platform leadership role
• Experience managing CRM and/or Customer Success platforms such as Salesforce, Gainsight, Totango, HubSpot, or similar ecosystems
• Experience supporting global, enterprise-scale platforms with high availability and complex integrations
• Experience managing product roadmaps, prioritizing competing demands using agile methodology, and delivering measurable business outcomes

Additional qualifications that could help you succeed even further in this role include:

• Experience with analytics, automation, and AI-driven insights applied to customer success or revenue workflows
• Familiarity with cloud-native architectures, APIs, data integration, and observability tools
• Strong understanding of customer lifecycle management, customer health metrics, and revenue-related processes
• Experience working in regulated or large-scale enterprise environments
• Experience with vendor management and contract negotiation

Work location: Remote
Travel: up to 10%

Relocation Assistance: May be authorized

Supporting Your Well-being

Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $125,600 - $172,700, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

   

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.