CCaaS Product Owner

The Product Owner is a crucial role on an application development team helping to transform a high-level vision into detailed functional requirements, create product user stories, and accept the completed deliver within a given iteration. That person is the primary contact responsible for ensuring the development team works on the tasks intended to address specific product scope and capabilities.

Responsibilities

• Lead product vision and strategy for your product team.
• Own and drive collaborative discussions with business stakeholders, product managers, and engineering teams to shape the roadmap, define scope, and refine requirements.
• Write robust user stories that show your understanding of the product, the technical limitations, personas and acceptance criteria.
• Develop deep knowledge of users, formulating hypothesis and advocating product direction and roadmap.
• Act as the subject matter expert for your product; including awareness of the related technology stack and how the market and our customers use and extract business value from your product(s).
• Define product roadmaps and drive PI objectives.
• Assess risks and benefits of product enhancements and gain alignment with stakeholders, clients, and product managers.
• Analyze product metrics and define continuous improvement initiatives to increase the product’s business value.
• Introduce new approaches and tool sets that will allow the product development team to better understand the solution criteria and requirements.

Qualifications

• 8+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment. 
• Understanding of end-to-end contact center functionalities (Twilio Voice will be a bonus)
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable user story with clearly articulated acceptance criteria’s 
• Task ownership and Accountability of product processes and deliverables with minimal or no help
• Empathetic and high-performing product person who thrives in high-speed environment 
• Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality products.
• Excellent communication skills with experience handling extremely challenging & demanding stakeholders.
• Concrete understanding of writing high quality user stories and ability to define high-level business objectives and drive product roadmaps.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
• Familiarity with AI-enhanced platforms is a plus.
• A solid understanding of AI capabilities and limitations including ethical considerations is expected.
• Experience in agile and scrum development organizations.
• Experience with identifying and reporting on key performance indicators to help visualize efficacy of product enhancements.

Preferred experience: 

• Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) is a plus.
• Experience in healthcare is a plus.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $64,974.00 to $149,880.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview 

 

 

WHO WE ARE
Perficient is a leading global digital consultancy. We imagine, we create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients - the world's largest enterprises and biggest brands succeed

 

 

WHAT WE BELIEVE
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special. 

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders…and we're not done yet. 

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees  and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. 

 

 

Applications will be accepted until the position is filled or the posting is removed.
 

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodations due to a disability, please contact us.

 

 

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About UsPerficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. About the TeamOur award-winning Commerce team partners with the industry’s leading technology providers to design, build, and support digital experiences that delight our Fortune 500 customer base and some of the most recognized brands on the planet. Our dedicated teams in Commerce, PIM (Product Information Management), OMS (Order Management), and content delivery simplify the complexity of Commerce so that every touchpoint delivers a unified and exceptional customer experience.