Product Owner

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists.

Why join us:

• There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.

• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

• Hybrid schedule, allowing you flexibility to work from home/remote several days per week

The Product Business Analyst 4 role supports the product management team in day-to-day execution, liaising with the Product Development team as needed. This role is a Subject matter expert in market research and customer needs analysis. This role writes user stories for the most complex customers, helps manage the product backlog and manages prioritization, and support collection and analysis of multiple data sources.

Job Responsibilities:

• Document epics and write user stories for the most complex and largest customers. Elicit high-level requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, business analysis, task and workflow analysis, and/or viewpoints

• Act as a SME liaison between the Product Management and Product Development Team to guide the PD team and make sure business needs are being conveyed and met e.g., clarify and elaborate stories as needed with developers, provide feedback on WIP and completed user stories

• Participates as a SME in the development and management of the product roadmap

• Maintain prioritization of the product backlog. Partner with stakeholders, especially development teams to communicate, prioritize and estimate product requirements.  Participate in formal grooming and poker planning sessions required for new features, enhancements and bug fix work efforts

• Mentors and may coach less experienced team members

Basic Qualifications:

Education and Experience: Bachelors and 5 years or HS/GED and 9 years

• Expert level knowledge of all aspects of agile methodology

• Subject Matter Expert in Market Research and customer needs analysis

• Proven track record in driving critical projects to successful implementation on time and on budget

• Experience creating user stories and documenting epics

• Experience in performing complex analytical work though robust data models

• Knowledge and use of behavioral analysis tools to understand user experience across different landscapes

• Experienced in analyzing data sets, creating flow diagrams, preparing high level summaries and workflows

• Experience working with management to improve operating procedures, reduce cost and inefficiencies

• Experienced in quality assurance and usability testing

Preferred Qualifications:

• 8 years in a Business Analyst or Product Analyst role

• Experience with TRIPS software

• Experience with Reg E & Reg Z (Debit Card & Credit Card)

• Ability to work through Ambiguity

• Team Development and Motivation

• Product Lifecycle Management

• Customer Centricity

• Digital IQ and Technology Transistor

• Analytical Judgement

• Accountability and Initiative

• Excellent Communication and Collaboration skills

• Results Driven

• Financial Acumen

• Digital IQ and Technology Transistor

• Proven experience collaborating with UX design

• Proven experience managing vendor relationships

• Proven experience managing internal and external integration partners

• Proven experience managing customer support product escalations

• Strong written and verbal communications skills

• Business case development and strong presentation skills

• Ability to conduct cost/benefit analyses

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.